Project Manager Direct Mail Operations

United States·Bolingbrookmid

OperationsProject Manager

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Quick Summary

Key Responsibilities

Manage all aspects of direct mail projects for assigned clients, including intake, documentation, timelines, work instructions, quoting and inventory ordering, quality control and invoicing.

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OperationsProject Manager

Amsive is a leader in high-volume print and mail manufacturing with over 40 years of experience.

Our success depends on people who are dependable, performance-focused and take pride in meeting goals. Production is completed in-house using modern high-speed print and mail manufacturing equipment.

At Amsive, results matter. We offer medical, dental, vision insurance and a competitive 401K.

Work Location: 605 Territorial Drive Bolingbrook, IL 60440 onsite/non-remote
Hours: 8:30am - 5:30pm, some additional hour including weekends expected
Salary: Starting at $60k based on experience and skills

What we are looking for:

The Project Manager, Operations is a key member of the Operations department in the Direct Mail division, responsible for supporting client relationships through planning and executing all aspects of direct mail projects. The Project Manager ensures that all aspects of projects are fulfilled correctly and on time for Amsive’s direct mail clients with a medium degree of complexity.

What you will be doing:

Manage all aspects of direct mail projects for assigned clients, including intake, documentation, timelines, work instructions, quoting and inventory ordering, quality control and invoicing.
Work closely with internal departments such as: production scheduling, estimating/purchasing, data services, creative and others
Be an advocate for the client within Operations working to ensure the quality and accuracy of work completed.
Support Senior Project Manager in handling more complex clients.
Maintain documentation of customer requirements and keep detailed, accurate records of changes to client processes.
Verify and proactively communicate project status to clients
Create project plans, specifications, and job instructions for all necessary departments
Achieve a strong knowledge of:
- Amsive’s enterprise resource planning software
- Direct mail production and art specifications
- USPS policies and procedures
- Internal processes
- Client programs and requirements
Create production samples for in-house and client use
Monitor inventory and postage levels for assigned clients, to avoid project delays
Provide reporting as needed
Build and maintain relationships with assigned clients and internal stakeholders
Execute change management process as needed to ensure quality and capture associated costs
Mitigate client issues effectively following escalation procedures on any issues that may arise
Assist Sales team with Statement of Work documentation, as needed

Who you are:

Highly relevant experience in similar role or at least 2 years’ experience as Project Coordinator.
Bachelor’s Degree or equivalent
Relevant industry experience preferred
Able to be a team player through relationships, cross-training and back up other teams’ members as needed.
Ability to learn and understand the USPS regulations for the Print, Direct Mail, Direct Marketing, Advertising and Business Services related industry. 
Strong written and verbal communication skills.
Proficient in Microsoft Office application software.

Supervisory Responsibilities: Not responsible for supervising other employees.

Work Environment: This job routinely functions in a standard office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

Stand and walk to visit the production enviroment
Must be able to lift, push, or pull up to 50 pounds if needed
Perform repetitive motions

Security Clearance: Amsive is a Federal Contractor, and this position may require government security clearance for certain projects.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time

If you need any assistance seeking a job opportunity at Amsive, or if you need reasonable accommodation with the application process, please call (331) 318-7800.

Amsive is proud to be an Equal Opportunity Employer. We are committed to building a supportive and inclusive environment for all employees. It is Amsive’s continuing policy to provide equal employment opportunity and not to discriminate on the basis of race, color, religion, pregnancy or childbirth, marital status, national origin, ancestry or citizenship status, age, disability, sex, sexual orientation, gender identity, veteran status or any other characteristic protected by applicable federal, state or local laws. This policy applies to all aspects of employment, including (but not limited to) application for employment, recruiting, hiring, compensation, benefits, promotions and transfers, training, layoffs, rehires, termination of employment and all other terms and conditions of employment.

As part of the Company's equal employment opportunity policy, Amsive will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.