AMC - Logistics & Staff Relations Assistant Manager (w)

Job Summary The AMS Media Centre seeks to provide the Queen’s and Kingston community with exceptional media and production services, at competitive prices with trusted quality. The Media Centre offers a wide variety of services including standard and specialty printing, photography, videography, and graphic design. This service is also responsible for the creation and distribution of the AMS Agenda, the Tricolour Yearbook, and CoursePacks, as well as executing the rental of hoods and gowns for Queen’s convocation. The Media Centre blends technology with professional customer service to create an energetic, student-run hub comprised of a team of seven managers, several supervisors, and service staff. The AMS Media Centre Logistics and Staff Relations Assistant Manager, under the direction of the AMS Media Centre Head Manager, will mainly be responsible for managing the Media Centre staff. This includes planning and executing staff training, organizing and publishing staff schedules, ensuring store coverage, and acting as an extension of the Human Resources Office. They will also be responsible for organizing and executing the rental of hoods and gowns for Queen’s University convocation. Competencies Accountability Attention to Detail Communication Cultural Sensitivity Problem Solving Conflict Management Time Management Customer/Client Focused Job Duties Create weekly schedules for both Production and Creative Hub staff, ensuring consistent store coverage. Plan and execute staff training and staff socials. Act as both a resource and a liaison between the Human Resources Office and staff, including scheduling and attending meetings with the Human Resources Office Take measures to discuss disciplinary action and demerit points when necessary Collaborate with the Production and Outreach Assistant Manager to update training materials. Oversee the planning, rentals, and distribution of hoods and gowns for Queen’s Convocation Maintain consistent communication with all relevant stakeholders, responding to e-mails and Teams notifications in a timely manner, attend and fully participate in all in person and virtual meetings to maintain positive working relationships. Ensure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution when possible. Obtain a strong working knowledge of all AMS Media Centre equipment, including copiers, production equipment, computer networks, and Adobe software. This will include various troubleshooting techniques, upkeep, and maintenance of store machines alongside the AMS IT Office and various suppliers Ensure that employees adhere to all health and safety regulations, company policies, procedures, and ethical standards. Oversee staff to ensure work is being performed according to established standards and provide informational coaching and feedback on an ongoing basis. Monitor employee performance to mitigate disciplinary action in accordance with established procedures and notify the Head Manager of any issues that arise. Accurately monitor, maintain and report inventories, the flow of products, and weekly orders. Work Manager on Duty (MOD) shifts at the discretion of the Head Manager, based on service demands (potentially increasing during high volume periods). Participate as an active member on hiring panels to keep the service adequately staffed. Maintain a calm demeanour during periods of high volume or unusual events to keep the store operating to our level of standards, and to set a positive example for your team Oversee the day-to-day operations, in collaboration with the Head Manager Maintain positive working relationships with relevant suppliers related to all portfolios Assist the Head Manager in the development of a strategic plan, budget, mid-year review, and any relevant capital expenditure proposals Coordinate activities with the Senior Manager by scheduling work assignments, setting priorities, and delegating work accordingly Complete a thorough transition process with the incoming manager that includes one on one meetings and a transition manual. Complete other duties as assigned Job Requirements Ability to supervise and motivate a team to achieve and exceed their goals Ability to delegate, set expectations, and monitor progress of all direct reports Sound analytical thinking, planning, prioritization, and execution skills Ability to identify measures of performance and actions needed to improve or correct performance Demonstrated time management skills Ability to remain calm and poised in urgent situations Open availability and flexibility to work nights, weekends, and store openings and closing to meet the needs of the business Highly effective project management, prioritization, multi-tasking, and time management skills to meet deadlines Ability to build and sustain relationships with key business partners and other external stakeholders Work Conditions High levels of stress and pressure Interaction with employees, management, and the public at large Operation of desktop computer and peripheral Working in an office environment and on location