CEA - Housing Resources Centre Volunteer

Job Summary    The Housing Resource Centre offers support for students who are experiencing a conflict with a landlord or housemate in a safe and confidential space. Trained student volunteers can also answer questions and provide information on property standards, leases, tenant rights, house hunting, home security, and more.    Job Competencies   Communication Organization  Ownership Cultural Sensitivity Professionalism  Problem Solving   Job Duties   Attend all training sessions to become familiar with the department and adhere to the general operations of the department     Advertise the service and provide students with information regarding concerns about their current or potential housing situation including issues with landlords, property standards violations, clauses within a lease, etc.  Ensure especially urgent/serious cases be transitioned to the HRC Manager or External Affairs Commissioner  Attend and help with the planning of regular HRC events as needed  Maintain records of cases handled  Conduct peer-to-peer housing standards and by-law compliance campaigns as coordinated by the Manager as part of the Proactive Property Standards Program Complete tasks efficiently and attentively  Attend and fully participate in all in person and virtual meetings Respect all company policies, procedures, and ethical standards Strive to foster a warm, comfortable, and respectful atmosphere for customers and coworkers. Maintain timely communication with direct supervisor Always serve as a representative of the AMS and its mission statement. Complete other duties as assigned   Job Requirements   Sound analytical thinking, planning, prioritization and execution skills Maintain regular office hours   Working Conditions Interaction with employees, management, and the Queen’s community