Service Staff (First Year Students), Walkhome Services

Walkhome Service Staff Reports To Walkhome Head Manager Job Summary Walkhome service staff, upon being hired, must obtain a valid police check.Walkhome was established in 1988 as a safety service with a mandate of increasing the accessibility and safety of the Queen's campus and surrounding vicinity. Since then, it has quickly developed into one of the most widely known and respected student services at Queen's and is the Alma Mater Society's single largest employer.Walkhome offers Queen's students, staff/faculty, and the Kingston community anonymous, confidential, and discreet walks anywhere within our boundaries. Walks can be requested by visiting the Walkhome kiosk located on the 1st floor of the Queen's Centre, calling our phone number (613-533-9255), or using the live chat on our website (walkhome.ca). Our staff do not wear any clothing that identifies them as Walkhome and patrons are not required to disclose any information about their identity (ex: name, address, etc.) if they do not feel comfortable doing so. During Daylight Savings, Walkhome operates from 8 PM – 2 AM, Sunday – Wednesday and 8 PM – 3 AM, Thursday – Saturday. After Daylight Savings (during winter months), Walkhome opens at 7 PM instead of 8 PM. Competencies Client/Customer Focused   Communication   Cultural Sensitivity   Professionalism   Job Duties Attend all training sessions to become familiar with the service and learn and adhere to the general operations of the service   Provide a safe and confidential service to patrons by providing walks in teams of two to their destination in any weather (provided the weather is deemed safe by the Manager on Duty/Head Manager)   Maintain timely communication with direct supervisor   Be an ambassador for Walkhome on and off shift, helping to promote the usefulness and inclusivity of the service   Complete all assigned shifts efficiently and attentively   Always maintain a professional atmosphere, which includes not using cell phones or headphones at any time while on-shift   Attend and fully participate in all in- person and virtual meetings   Respect and adhere to company policies, procedures and ethical standards   Strive to foster a warm, comfortable and respectful atmosphere for all   Always serve as a representative of the AMS and its mission statement   Complete other duties as assigned   Job Requirements Maintaining a professional demeanor and understanding and respecting boundaries   Work Conditions Flexible hours including nights, weekends, and holidays   Physically demanding working conditions including walking and standing   Interaction with employees, management and the Queen’s community