Supervisor, Walkhome Service

Job Summary   Walkhome was established in 1988 as a volunteer service in response to growing concerns about safety on campus. Since then, it has quickly developed into one of the most widely known and respected student services at Queen's and is the Alma Mater Society's single largest employer.  Walkhome offers Queen’s students, staff/faculty, and the Kingston community anonymous, confidential, and discreet walks anywhere within our boundaries. Walks can be requested by visiting the Walkhome kiosk located on the 1st floor of the Queen’s Centre, calling our phone number (613-533-9255), or using the live chat on our website (walkhome.ca). Our staff do not wear any clothing that identifies them as Walkhome and patrons are not required to disclose any information about their identity (ex: name, address, etc.) if they do not feel comfortable doing so. During Daylight Savings, Walkhome operates from 8 PM – 2 AM, Sunday – Wednesday and 8 PM – 3 AM, Thursday – Saturday. After Daylight Savings (during winter months), Walkhome opens at 7 PM instead of 8 PM.  Competencies   Accountability  Communication  Cultural Sensitivity  Problem Solving  Conflict Management  Time Management  Client/Customer Focus    Job Duties  Contribute to the planning of service-based promotional events as directed by the Head Manager and the Marketing and Outreach Assistant Manager  Adhere to all duties as outlined in specific Supervisor portfolios, and as directed by the Head and Assistant Managers   Contribute to the preparation of staff evaluations as directed by the Head Manager  Monitor employee performance to ensure it is being performed to established standards to mitigate disciplinary action in accordance with established procedures and notify Head Manager of any issues that arise  Ensure all complaints are addressed and handled professionally, leaving the customer with a positive resolution  Assist with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed  Maintain a calm demeanor during periods of high volume or unusual events to set a positive example for your team  Facilitate a smooth transition   Attend all training sessions to become familiar with the department and adhere to the general operations of the department  Strive to foster a warm, comfortable and respectful atmosphere for all  Always serve as a representative of the AMS and its mission statement.  Attend and fully participate in all in person and virtual meetings  Maintain timely communication with your direct supervisor  Complete all assigned tasks efficiently and attentively   Complete other duties as assigned    Job Requirements   Ability to supervise and motivate a team to achieve and exceed their goals  Ability to remain calm and poised in urgent situations  Be available for one to two 8-hour shifts per week; work a minimum of one supervisory shift each week  Be available to be scheduled to work each weekend in September, on Homecoming, on October 31st, and on March 17th    Working Conditions  Interaction with employees, management, and the Queen’s community  Flexible hours including nights, weekends and holidays  Extended periods of standing and other physically demanding conditions