Anavationllc3mo ago

Staff IT Specialist

QuanticoFull Timelead

OtherIt Specialist

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Quick Summary

Overview

Be Challenged and Make a Difference In a world of technology, people make the difference. We believe if we invest in great people, then great things will happen. At AnaVation,

Technical Tools

OtherIt Specialist

Be Challenged and Make a Difference

In a world of technology, people make the difference. We believe if we invest in great people, then great things will happen. At AnaVation, we provide unmatched value to our customers and employees through innovative solutions and an engaging culture.

Description of Task to be Performed:

Provide end user support for a custom application that is used by 3000+ users. The Staff IT specialist will support users with application configuration, configuration resets, data export, application use and other end user questions. The ideal candidate will be customer focused and have experience working people to understand an application that requires a level of expertise to operate. Clear explanations, patience with user issues and quick responses are critical. Our team will train the

candidate on all aspects of the user interactions.

There is a lot of opportunity to grow beyond the help desk into cloud engineering and software development.

This position is on-site with our customer in Quantico, VA.

This position requires an active TS/SCI with a CI Polygraph.

Education: Bachelor’s Degree and Minimum of two (2) years of experience as a help desk person or customer support team. Without a Degree, 4 years of direct experience

Clearance: TS/SCI CI Poly

Experience with ensuring high levels of customer satisfaction through support to customer issues and needs.

Excellent verbal and written communication skills.

Experience with Mobile application support

Experience providing the “customers” voice to the testing process