Customer Service Agent Manager

AO Globe Life is growing and seeking motivated professionals ready to make an impact. Whether you're launching your career or exploring a meaningful career shift, this fully remote opportunity offers flexibility, structured training, and a supportive team environment.

In this role, you’ll work with individuals and families who have requested information about supplemental benefits. Your responsibility is to connect with these individuals, schedule virtual consultations, and guide them through their available coverage options.

All leads are warm and pre-interested—no cold calling, door knocking, or outbound prospecting.

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  Reach out to individuals who have requested information about benefit options

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  Schedule and conduct virtual benefit consultations with individuals and families

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  Identify client needs and provide guidance on life, accident, and supplemental benefits

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  Assist clients through the enrollment and policy education process

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  Maintain accurate and compliant records in digital systems

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  Participate in weekly training calls, team meetings, and coaching sessions

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  Collaborate with teammates and leadership to improve performance and share best practices

• Strong communicator comfortable speaking with clients on video platforms such as Zoom

• Self-motivated professional who works well independently in a remote environment

• Detail-oriented and comfortable using digital tools (Zoom, CRM systems, cloud platforms)

• Legally authorized to work in the United States

• Access to a Windows-based PC or laptop and reliable high-speed internet

With more than 70 years of service, AO Globe Life partners with unions, credit unions, and veteran organizations to provide supplemental life and health benefits to working families across the United States. Our mission is centered on service, professional development, and creating long-term career opportunities for individuals who want to make a meaningful difference.