Senior Director of Client Relations

United StatesRemotesenior

OtherClient Relations

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Quick Summary

Overview

Key Responsibilities

LMA (Lead, Manage, Hold Accountable) + Culture – Lead and develop 1–2 client relations directors. Coach, direct, and hold team members accountable to best practices, clear goals, activity, and results. Cultivate culture and ensure excellence.

Technical Tools

OtherClient Relations

This role leads and develops a small client relations team while fostering a high-performance, accountability culture. It manages the full sales process, builds strong client relationships, and partners cross-functionally to support program expansion and organizational goals. The position also monitors client satisfaction and provides insights to improve client experience and outcomes. This leader will be passionate about the vision and mission of AL and develop the character and competence necessary to contribute to growth excellence for their scope.

Bachelor’s Degree required.
Full time, 40 hours per week.
3 to 5 years’ experience in multifamily or industry marketing, sales, business development or recruiting experience.
May also have experience as a vendor in advertising or marketing to the multifamily industry.
Experience preferred in customer service, recruiting, marketing or business operations role.
Experience preferred in leveraging AI tools in the workplace.
Experience preferred with Microsoft office products, with proficiency in Hubspot and Asana.
Able to travel up to 6 times a year for retreats, summits, and other industry events.

Responsibilities

~1 min read

The physical and mental competencies necessary to execute the requirements and be successful in this role are:

→Strategic thinking with strong execution skills
→Excellent communication skills, both verbal and written (also listening, hearing, typing)
→Organization, time management
→People management skills
→Tech/computer skills
→Customer service
→Discernment