Senior Technical Operations Engineer (part-time)

At Appodeal, we’re more than just a company—we’re a team united by a common mission: Help people discover and grow their talents through products that enable successful mobile app businesses!

We take pride in our cutting-edge product and our internationally dispersed team of talented professionals.

Here’s what we value, and what we hope you do too:

• Continuous Learning and Growth: We are passionate about learning, growing personally, and building rewarding careers.
• Making an Impact: We are committed to building a history-defining company that leaves a lasting impact on the mobile app industry.
• Solving Exciting Challenges: We tackle complex problems every day, supported by a team of world-class professionals and mentors.
• Enjoying the Journey: We believe in having fun while working toward our goals.

• →Technical Investigations & Escalations
• →Own complex SDK, monetization, mediation, attribution, and integration investigations
• →Perform deep troubleshooting using logs, test builds, dashboards, and device testing
• →Provide clear root cause analysis and actionable recommendations
• →Drive escalated retention client issues from investigation to resolution
• →Identify blockers early and escalate proactively when needed
• →Retention Client Support
• →Communicate directly with retention partners through Intercom and Jira
• →Provide clear, technically accurate, client-ready updates
• →Maintain high responsiveness and strong ownership during escalations
• →Improve client confidence during ongoing investigations
• →AI & Support Automation
• →Implement AI workflows to improve support efficiency and investigation quality
• →Automate repetitive support operations where possible
• →Improve troubleshooting workflows, templates, summaries, and escalation handling
• →Identify operational bottlenecks and reduce manual workload
• →Process & Operations Improvement
• →Build scalable support processes and escalation standards
• →Improve prioritization and response workflows for high-priority issues
• →Create and maintain internal technical investigation documentation
• →Collaborate with Product, QA, and Engineering teams to improve resolution speed

• 4+ years of experience in Technical Support, Technical Operations, Solutions Engineering, Support Engineering, or similar client-facing technical roles
• Advanced English communication skills (written and spoken) are mandatory
• Strong experience troubleshooting mobile SDK integrations and technical issues in production environments
• Experience supporting mobile apps or games with monetization, mediation, analytics, attribution, or ad operations
• Experience handling technical escalations and communicating directly with external clients
• Strong debugging and investigation skills, including working with logs, test builds, dashboards, device testing, and reproduction flows
• Ability to provide clear root cause analysis and actionable technical recommendations
• Strong ownership, prioritization, and escalation management skills
• Experience working with support and technical tools such as Jira, Firebase, TestFlight, Android Studio, Xcode, Unity, Charles Proxy, or similar
• Experience using AI tools to improve support workflows, investigations, documentation, or operational efficiency
• Comfortable working independently in fast-moving and ambiguous environments

• Experience working with ad monetization and mediation platforms
• Experience supporting retention or enterprise-level partners
• Experience building support automations, internal tools, or AI-assisted workflows
• Familiarity with mobile attribution and analytics platforms
• Experience collaborating closely with Product, QA, Engineering, and UA teams
• Understanding of mobile game publishing, live operations, or release workflows
• Experience improving support processes, documentation, and operational standards
• Basic scripting or automation skills are a plus