Global Fleet Operations Specialist

Full-Time, Second Shift  |  Global Services and Support  |  Austin, TX (Hybrid)

Reporting to the Supervisor, Global Fleet Operations, the Global Fleet Operations Specialist is the first responder and operational backbone for our global fleet. Global Fleet Operations is the eyes and ears of the Global Services & Support (GSS) organization, our version of Mission Control, actively monitoring fleet performance, managing incoming case queues, diagnosing and triaging Level 1 technical challenges, and coordinating support for our service and repair teams. If you love solving complex puzzles, possess a knack for meticulous organization, are a cross-functional collaborator, and want to play a critical role on the front lines of the humanoid robotics industry, this role is your launching pad.

In Global Services & Support, we don’t just "fix things". We deliver confidence, at scale.

• Customer-First Obsession: You don’t just resolve tasks; you prioritize the human experience. Every build, fix, or workflow is measured by its impact on the people who rely on our technology.
• The Ultimate Partner: You are a collaborator at your core. You act as the essential bridge between the "messy reality" of the field and our internal ambitions, building trust across departments to ensure a unified effort.
• Operational Evolution: You don't just follow a process; you own it. You find joy in creating order where none exists and possess the discipline to constantly "improve the system."
• Dynamic Adaptability: You thrive in a "small-team" environment. You are a true team player who is comfortable wearing multiple hats and navigating fast-paced change with patience and a relentless focus on the solution. We are the shepherds of chaos.
• The Culture Catalyst: You are the person everyone wants on their project team. You bring a "solution-first" energy to every interaction, acting as a cultural ambassador who elevates the morale and standards of those around you. You understand that how we work together is just as important as the work itself.

• →Customer-First Obsession: You don’t just resolve tasks; you prioritize the human experience. Every build, fix, or workflow is measured by its impact on the people who rely on our technology.
• →The Ultimate Partner: You are a collaborator at your core. You act as the essential bridge between the "messy reality" of the field and our internal ambitions, building trust across departments to ensure a unified effort.
• →Operational Evolution: You don't just follow a process; you own it. You find joy in creating order where none exists and possess the discipline to constantly "improve the system."
• →Dynamic Adaptability: You thrive in a "small-team" environment. You are a true team player who is comfortable wearing multiple hats and navigating fast-paced change with patience and a relentless focus on the solution. We are the shepherds of chaos.
• →The Culture Catalyst: You are the person everyone wants on their project team. You bring a "solution-first" energy to every interaction, acting as a cultural ambassador who elevates the morale and standards of those around you. You understand that how we work together is just as important as the work itself

• →Own Internal Fleet Availability: Drive end-to-end troubleshooting, repair, and preventative maintenance for all robots within our internal fleet.
• →Engineering Feedback Loop: Serve as the primary bridge to Sustaining Engineering and cross-functional stakeholders. Because you see every hardware failure across our largest fleet, you surface trends and identify exactly where the design needs to evolve.
• →Validation & Certification: Before the field team receives a new repair manual or upgrade kit, you prove it works. You stress-test and refine work instructions until they are bulletproof for external use.
• →Repair Depot Operations: Manage the internal Repair Depot, handling escalated cases and full-robot RMAs from the field, performing deep-dive teardowns and component-level resolutions.
• →Quality Assurance: Ensure every service and repair task meets our standards for reliability and consistency. You build and maintain best practices that continuously raise the bar for fleet uptime.

• Electro-Mechanical Expertise: 3+ years of hands-on experience in a technical discipline; complex electro-mechanical systems strongly preferred.
• The "Fixer" Mindset: A strong aptitude for hardware repair, including component replacement, systematic fault isolation, and specialized tool usage.
• Technical Communication: Ability to translate a complex repair into clear, step-by-step documentation others can follow without ambiguity.
• Detail Obsession: You don't just swap parts, you want to know why they failed. You hold a high standard for first-time-fix quality and leave things better than you found them.

• Must be able to lift up to 45 pounds unassisted.
• Must be able to work on-site

WORK ENVIRONMENT

On-site role based in Austin, Texas - 11701 Stonehollow Dr, Suite 150, Austin, TX 78758

• High School Diploma or GED required; technical trade certification, associate's degree, or higher preferred.
• 3+ years of experience in electro-mechanical repair, robotics, avionics, industrial automation, or a related technical field.