Solution Architect (Client Implementation/Professional Services)

The Solution Architect will join our Professional Services team to assist in implementation and services projects for Aravo customers. You will be responsible for the overall design of third-party risk management systems for enterprise clients, which involves working with clients to discern detailed actionable requirements, assisting in the preparation of effort estimates and oversight of project team to ensure Aravo best practice is utilized and the resulting solution is scalable and best in class.  Strong communication and in-depth Aravo configuration knowledge are critical for this role, as you will be seen as an “expert” in your field and will operate without constant oversight.

·         2+ years of Aravo configuration experience highly preferred

·         2+ working with Third Party Risk Management systems highly desirable

·         1+ years of professional experience working directly with external clients

·         Proven ability to effectively translate complex business needs into a software delivery plan and to document and communicate that plan

·         Ability to use a computer and communicate via video or written means

·         Ability to travel as needed (10% or more)

·         Ability to work and be available during normal business hours as well as after hours and weekends on an as needed basis

·         Assist in the implementation and delivery of assigned projects

·         Work as a team member on all aspects of Aravo delivery including but not limited to:

·         Administering a Design Workshop for Clients

·         Translate client requirements into detailed Aravo configuration requirements

·         Derive effort estimate based on bespoke requirements

·         Advanced configuration of Aravo solution

·         Answer project team design/configuration questions

·         Advanced Problem Solving and Troubleshooting

·         Documentation of design and configuration best practices

·         Work with Client configuration teams in advisory capacity to provide best practice, educate and troubleshoot configuration issues

·         Provide feedback / suggestions on internal processes to help set best practice for future services configuration builds

·         Provide updates to project leads on the status of deliverables vs. schedule

·         Identify out-of-scope functionality and raise scope creep concerns to the project manager

·         Ability to work independently on a project with limited oversight and no additional resources when required

·         Develop effort estimates for existing client’s future work

·         Use of project templates and tools appropriately and effectively

·         Work autonomously to achieve desired outcomes of a project

·         Expert understanding of a software delivery life cycle and more than one type of delivery methodology

·         Expert understanding of delivery challenges that are specific to a SAAS delivery environment

·         Proven ability to collaborate with resources internal and external to your department to accomplish tasks

·         Excellent communication and customer-facing presentation skills

·         Aptitude for providing support in constructing relationships within customer base to provide opportunities for expansion and growth

·         Expert problem-solving skills

·         Team player that is motivated and takes the initiative to deliver

·         Must be organized and have the ability to multitask in a fast-paced environment

·         Capable of working autonomously to desired outcomes of a project

·         Must be organized and able to multitask in a fast-paced environment