Payroll Team Leader (SAMpeople)

• Manage a portfolio of customers, accurately processing end to end payroll, including the preparation of payroll reports/journals;
• Manage high payslip volumes, competing demands, whilst maintaining service standards/KPIs
• Support your team members to carry out their roles effectively, auditing the teams skills and abilities, Identifying training programmes where necessary;
• Apply company policies as and when required with regards to staffing queries and Issues that arise at a supervisory level;
• Act as a coach/mentor when required for members of your team;
• Conduct regular one to ones with your team, monitoring performance and development 
• Support the work of others through training sessions/Induction/supported work plans
• Process third party returns (Inc. pension returns);
• Update payroll systems with current rates, Including payscales, allowance values, pension deduction rates, NI rates and tax thresholds (employer and employee);
• Calculating pay adjustments where required, Including the calculation of outstanding holiday pay due or to be collected for leavers;
• Deal with complex payroll queries 
• Weekly team leader progress meetings with payroll leaders

• Proven payroll experience in a fast-paced environment 
• Excellent time management skills and the ability to prioritise your own workload and the workload of others within your team effectively
• An understanding of HR policies and procedures and when to refer concerns to the senior team
• Has a commercial outlook as part of a traded service
• A strong understanding of local government pay and conditions 
• Strong attention to detail    
• Demonstrable customer service skills, including resilience when supporting customers with challenging payroll situations
• Able to operate with independent professional discretion and demonstrate a strong degree of judgement
• Excellent written and verbal communication skills with strong interpersonal and presentation skills.

1. Phone screen
2. 1st stage
3. 2nd stage

We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at careers@arbor-education.com.

Our commitment is also backed by our partnership with Neurodiversity Consultancy, Lexxic who provide us with training, support and advice. 

Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively  encourage applications from people of all backgrounds. 

Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: careers@arbor-education.com 

Please note: We are unable to provide visa sponsorship at this time.