Dir Management Office & Lean Continuous Improvement North America

Dir Management Office & Lean Continuous Improvement North America - Chicago, IL
This is an exempt level position.
This role can be located in Decatur IL, Erlanger KY, Chicago IL or near a major ADM location


Position Summary:  We are looking for a leader who is passionate about food and agriculture, Lean Continuous Improvement, and is looking to dig in and problem solve with a global team.  This positions reports to the Global Director, Management Office and Continuous Improvement, Global Business Services (GBS), and is responsible for: 

• Lead and manage the North America Management Office team, ensuring effective governance and execution of key priorities.
• Lead strategic transformation initiatives that drive enterprise productivity and strengthen the GBS value proposition through cross-functional collaboration.
• Drive process improvement through Lean, analytics, and automation to enhance service quality, reduce waste, and optimize cost across the End-to-Ends.

Job Responsibilities:

• Organize GBS-wide lean continuous improvement (CI) strategy to improve service delivery, from the individual improvement to end-to-end enterprise level. 
• Design and implement meaningful scorecard that tracks KPIs providing meaningful information about operational, E2E, and productivity performance.  
• Deploy Service Delivery Model (operating model) using Lean methods such as Leader Standard work, daily huddles, daily capacity management, and other lean tools.
• Train frontline employees in Lean methods including Root Cause Analysis and streamline and stabilize processes and enable automation.
• Develop and implement transition plans or scope of expansions for new business units and functions joining the GBS framework. Act as the primary point of contact for internal and external stakeholders during the transition process.  Evaluate the effectiveness of transition and expansion efforts and implement lessons learned for future initiatives.
• Drive End to End  Business Process Management for GBS towers.
• Enable teams to drive process standardization/simplification, establish internal controls for risk mitigation, and accelerate value generation through data-driven insights.
• Lead Management Office team providing critical operational support to NA GBS in the areas of (1) governance, including management of the service catalog and service level agreements, (2) working with Global Technology and GBS operational teams on RPA ideation, automation opportunities, workflow, and data & analytics, and (3) talent development initiatives. 
• Build, train and lead a high-performing, purpose-driven team.  Provide clear direction, coaching, and mentoring and build required capability to achieve goals.

Technical Skills:
Experience in Global Business Services (GBS):

• Understanding typical GBS processes, including RTR, PTC, STP, Credit, MDM, IT, among others.
• Knowledge of best practices specific to improving efficiency and service quality in an GBS.

Continuous Improvement and Optimization:

• Experience with CI methodologies such as Lean Six Sigma, Kaizen, PDCA, among others.
• Ability to identify and prioritize opportunities for improvement in operational processes and implement effective changes.

Data and Performance Analysis:

• Strong skill in data analysis to identify trends, patterns, and relevant insights.
• Ability to provide regular reports and updates on progress, achievements, and challenges to senior management.
• Experience using data analysis tools like advanced Excel, Alteryx, Power BI, or equivalent tools.

Project Management:

• Proven ability to lead CI projects, from diagnosis through implementation and monitoring.
• Experience in project management using agile or traditional methodologies.

Behavioral Competencies:
Leadership and Influence:

• Ability to lead cross-functional teams and motivate them towards common goals.
• Skill in influencing stakeholders at all levels of the organization to implement changes.

Effective Communication:

• Excellent verbal and written communication skills, capable of presenting complex analyses clearly and concisely.
• Ability to adapt communication style for different audiences, from technical staff to executives.

Strategic Thinking:

• Ability to develop and implement long-term strategies aligned with organizational goals.
• Vision to anticipate future trends and identify improvement opportunities.

Results Orientation:

• Focus on achieving set goals and objectives, with the ability to manage multiple projects simultaneously.
• Commitment to delivering high-quality results within specified deadlines.

Education & Experience:

• Bachelor’s degree in Business Management, finance, accounting or relevant degree
• 10+ years of experience in complex, global transformations, consulting and/or strategy. Experience in transformation initiatives in a consulting or Fortune 500 environment, from strategy to rigorous execution.  
• Prior supervisory experience
• Result-oriented, able to complete assignments in a timely and accurate manner, and the ability to juggle multiple priorities.
• Strong change management, collaboration and influencing skills. 

Excited about this role but don’t think you meet every requirement listed? We encourage you to apply anyway. You may be just the right candidate for this role or another one of our openings.

ADM requires the successful completion of a background check. 

REF:112487BR
 

Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

The pay range for this position is expected to be between:

Benefits and Perks

Enriching the quality of life for the world begins by taking care of our colleagues. In addition to competitive pay, we support your diverse needs with a comprehensive total rewards package to enhance your well-being, including:

• Physical wellness – medical/Rx, dental, vision and on-site wellness center access or gym reimbursement (as applicable).
• Financial wellness – flexible spending accounts, health savings account, 401(k) with matching contributions and cash balance plan, discounted employee stock purchasing program, life insurance, disability, workers’ compensation, legal assistance, identity theft protection.
• Mental and social wellness – Employee Assistance Program (EAP), Employee Resource Groups (ERGs) and Colleague Giving Programs (ADM Cares).

Additional benefits include:

• Paid time off including paid holidays.
• Adoption assistance and paid maternity and parental leave.
• Tuition assistance.
• Company-sponsored training and development resources, such as LinkedIn Learning, language training and mentoring programs.

*Benefits may vary for bargained locations, confirm benefit eligibility with your recruiter.

#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

We welcome everyone to apply. We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, language, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.