Customer Service Coordinator

Arconic is currently in search of Customer Service Coordinator to join our Kawneer team based in Harrisonburg, VA. 

At Arconic, we take pride in our work and our innovative products and technologies that advance sustainable solutions for a better world. We strive to create a safe, inclusive, and collaborative workplace with competitive benefits, development opportunities and a culture that values and rewards employees on all levels of the organization.

Kawneer, a global leader in architectural aluminum systems and products, is looking for a Customer Service Coordinator to join our energetic and innovative team! As a Customer Service Coordinator (CSC), you’ll be at the heart of our operations, handling order processing, coordinating with various departments to resolve issues, and contribute to our reputation for excellence. Under the general direction of the CSC Supervisor, your primary responsibility will be to review, and enter, customer purchase orders by using proprietary software. Your role is key in building and maintaining strong relationships with our customers. 

• Order Processing and Order Management
• Review customer orders and purchases
• Coordinate order status – placing an order in Estimating, Order Entry, and Takeoff statuses
• Send orders to manufacturing based on standard practices
• Work with our ordering system and release orders to manufacturing
• Adjusting prices based on established guidelines
• Interact with customers and Sales Representatives
• Work with customers on processing, scheduling, order changes, product issues, and customer claims.
• Utilize, or develop, knowledge of product and price book
• Interact and coordinate with internal resources on projects

• Competent computer capabilities including data entry skills and adeptness in Microsoft Office (Excel, Access, Outlook). 
• Customer service skills including prompt response time and documentation
• Excellent time management and organization with attention to detail
• Ability to work in a team environment in a professional office setting
• Exceptional communication skills (verbal and written) including ability to follow written and verbal instructions.
• Self-starter that can multi-task, and excel, in a fast-paced environment with deadlines
• Construction or architectural industry experience a plus

• 0% travel requirement

• High School diploma or equivalent (G.E.D.) from an accredited institution
• Minimum of 2 years work experience in a customer service role
• Employees must be legally authorized to work in the United States.  Verification of employment eligibility will be required at the time of hire.  Visa sponsorship is not available for this position.

• Associates degree from an accredited institution 
• Commercial or residential construction industry experience

• This position will operate in person in a professional office environment in Harrisonburg, VA.

• Monday – Friday 

• Full-time, Non-Exempt