Arcteryx.Com1mo ago

Senior Business Analyst, eCommerce Technology (Temporary - 14 months)

Canada·North VancouverFT Temp/Seasonalsenior

OtherBusiness AnalystData & AI

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Quick Summary

Overview

Your Opportunity at ARC’TERYX:As the Senior Business Analyst, Technology, you will act as the conduit between Technology and multiple business teams.

Technical Tools

jiraagileecommerce

Requirements

~5 min read

The Technology e-commerce team partners closely with various parts of the business to deliver the Arc’teryx digital customer roadmap from product merchandising to the completion of an online order. In this role, you will work with talented teams to deliver new systems and enhancements that will strengthen the eCommerce user and brand experience. We dig in and get to the root of the right problems and seek to be the most knowledgeable people within Arc’teryx to help the business be successful.

Leading the discovery of new e-commerce projects and gathering requirements using effective business analysis techniques

Consulting with stakeholders and acting as a conduit between stakeholders and the development squad

Translating business requirements into detailed and actionable specifications and requirements documents

Creating understandable visual representations to communicate complex concepts and models for various target audiences

Documenting detailed user stories, process flows, systems diagram flows, and acceptance criteria that will be used for business process review, systems architecture, web development, quality assurance and change management

Working with stakeholders and development squad to plan, groom and prioritise the product backlog to ensure work focuses on features that align with business priorities

Organising and facilitating user acceptance testing with business users

Identifying and documenting current and future business process, changes, and improvements to facilitate change management

Facilitating and managing stakeholder engagement

Maintaining process and system documentation as business and systems evolve

Developing, updating, and embedding your extensive expertise on business areas & technologies in scope within the Business Analysts chapter and the agile squads

Preparing and coordinating system changes for release, organizing and leading product demo sessions, coordinating user training, arranging special hardware requirements with IS Infrastructure Manager

Consulting the e-commerce business teams in vendor selection and future technologies

Coordinating usability testing and feedback for web and mobile app development

Assisting the Technology leadership team with other tasks and projects as required

You have a Bachelor’s degree or post-secondary education in business, information systems or a relevant field, completion of a recognized Business Analysis program, and/or equivalent business experience

You have 5+ years of experience as a Business Analyst, working on agile projects related to e-commerce, retail & omni-channel

You have experience with working in an Agile methodology

You have excellent interpersonal skills and the ability to communicate with all levels of stakeholders to be able to explain, articulate, and document concepts, business processes, systems and business requirements efficiently

You have strong organization and prioritization skills while managing multiple, competing priorities

You are familiar with web-development

Experience with mobile app development is an asset

You possess a high level of analytical and critical thinking

You have a solid understanding of data models (ERDs)

You have experience using JIRA

You have experience with working in the (Outdoor) Apparel or Retail industry

You are proactive in identifying the root cause of issues and developing solutions

You remain highly flexible and adaptable when faced with ambiguity

You are able to balance autonomy and collaboration

You inspire breakthrough thinking and continuous improvement

You seek the best (but sometimes not the easiest) solutions, with an unwavering commitment to do what is right

Your passion for your work is paralleled by your passion for getting outside and living it

The salary range for this role is CAD$94,000–CAD$124,000

Total Rewards

Most new team members join between the start and midpoint of the range, where you can contribute right away while continuing to grow your craft, your collaborations, and your impact at Arc’teryx. This range reflects market alignment and the scope of the role. Individual pay is determined by your skills, experience, and level of responsibility.

We’re committed to fair, equitable, and competitive pay, reviewed regularly to ensure internal alignment and market relevance. Transparency is part of how we follow through on our commitments and how we honour the value you bring to our team.

In addition to base pay, Arc’teryx supports people through benefits designed to sustain both work and life:

Health & wellbeing - Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
Financial wellbeing - RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
Time & Flexibility - Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
Family support - Parental leave top-up and a nesting period for new parents.
Growth, community & gear - Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).

 *Eligibility for certain programs may vary by role.

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

Leave it Better

We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way.

Join us in creating positive change in ourselves, our communities, and the world.

Live it. Get out there - the mountains make us better

Disruptive evolution. In pursuit of better. Always.

Commit. We set bold objectives and see them through.