Armissecurity1mo ago

Technical Support Engineer (Hybrid,Costa Rica)

Denvermid

EngineeringCustomer SupportTechnical Support Engineer

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Quick Summary

Key Responsibilities

Our Technical Support Engineer will provide second level support with a focus on our US based customers. As part of our Engineers based in the US,

Requirements Summary

Must be a US Citizen At least 2 years of experience in a similar role Industry experience in Cyber Security,

Technical Tools

EngineeringCustomer SupportTechnical Support Engineer

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7.

Armis is a privately held company headquartered in California.

Responsibilities

~1 min read

Our Technical Support Engineer will provide second level support with a focus on our US based customers. As part of our Engineers based in the US, you’ll help pave the way as the knowledge source to our growing customer base, as you will work to resolve our customers’ most pressing technical issues. You will apply your creativity and innovative ideas that best support and create a lasting experience for our customers.

As part of your day-to-day, you’ll take ownership of customer cases and troubleshoot customers’ issues. You will support our customers in making the most of our products. You will be taking on projects either within/with other teams to create a company-wide impact.

Requirements

~2 min read

Must be a US Citizen
At least 2 years of experience in a similar role
Industry experience in Cyber Security, particularly network security or application security is required
Experience with enterprise customer accounts is required
Technical networking knowledge in TCP/IP and the application layer
Technical experience supporting Linux-based products
Composing SQL queries and working with Databases
Working with Docker/Kubernetes-based environments is preferred
Experience with Scripting languages (Bash, Python or equivalent) is preferred
BS degree in CS or equivalent is preferred
Enjoy working with customers using excellent communication and problem-solving skills

Salary range guidance for this position is: $70,000-$100,000 per year.

Bonus and Pre IPO Equity

The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis.

The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity.

Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.

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