Operations Analyst

• Become a subject matter expert in Ash’s platform and products. Stay up-to-date on changes to our system that may impact customers.
• Crosstrain on patient support, lab and basic technical resolution processes
• Devise process improvement strategies where gaps are identified
• Implement new processes as needed
• Support ticketing system data management and devise data processing strategies
• Monitor lab partner compliance across network through ticket management and SLA monitoring
• Perform quarterly audits and organization of lab validation data
• Perform quarterly audits of reference range database
• Devise and implement provider services quality auditing process
• Support common technical process triage and resolution

• Nimble workstyle with ability to move between clients and projects seamlessly.
• Empathetic and thoughtful with a patient and end-user focus.
• Problem-solver. Thinks through possible solutions before jumping to conclusions.
• Willingness and ability to think beyond the immediate problem at hand to identify larger or more complex issues that may be affecting end-users.
• Self-sufficient. Able to track their own outstanding tasks without direct supervision.
• Comfortable and competent interfacing directly with patients and clients. Personable and enthusiastic, while maintaining professionalism and building trust.

• 1-3 years experience, preferably in the healthcare industry or in technical support role
• Ability to follow and maintain procedures diligently, especially documentation and escalation protocols.
• Strong written communication, time management and organizational skills.
• Experience using and learning basic software and data tools (Ash-built systems, HelpScout, Zendesk, Google Suite, CRM)

Ash Wellness is a B2B platform that empowers clients such as payors, digital health companies, and public health departments to initiate and oversee white-labeled at-home testing programs. Ash believes that by bringing testing to wherever is most convenient for patients, it helps eliminate social and structural barriers, thereby enhancing the inclusivity and accessibility of healthcare.

Ash is a venture-backed Series A company that has raised $15M to date, with a clear pathway to profitability. In the last fiscal year, Ash increased its revenue by over 100% and is now seeking new team members who have experience in developing and scaling startups. As a fast-paced tech startup, we value employees who can take ownership of projects, pivot easily, and iterate until they achieve success. As healthcare enthusiasts, our employee culture prioritizes assisting others—our clients, their patients, and each other!

Ash is located in the NYC area and looking for hybrid candidates able to split their time between the office and home.

Our company values diversity and believes diverse teams make innovation possible. We work on complex, difficult problems in making healthcare more accessible and inclusive. We need a diverse team that can bring different perspectives and approaches, and whose experiences reflect the full set of stakeholders we seek to serve. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.