Store Manager

As a Store Manager at Samsonite, you are the driving force behind operational excellence, team performance, and customer satisfaction. You lead by example, fostering a positive and inclusive work environment while ensuring that Samsonite’s premium standards are consistently upheld. With a strategic mindset and a strong sense of accountability, you guide your team toward achieving ambitious sales targets, delivering exceptional service, and maintaining a well-organized, visually appealing store. Your leadership, adaptability, and collaborative approach make you a key contributor to the store’s success and a role model for your team

The Store Manager position includes but is not limited to the following major accountabilities:

Customer Service

• Ensure the team consistently applies the 6 mandatory selling skill during every customer interaction, setting a high standard of service and engagement.
• Guide the team in following the Full Samsonite selling process to maximize every sales opportunity.  
• Use strong product knowledge to confidently recommend solutions that meet customer needs and drive sales.
• Build lasting customer relationships by prompting loyalty programs and encouraging repeat purchases through personalized service.
• Deliver an exceptional shopping experience that goes beyond expectations, creating memorable moments for customers.
• Represent Samsonite's brand values in all aspects of store operations, demonstrating professionalism and passion for the brand.
• CRM Excellence: Achieve and exceed targets for both ticket association and customer contactability, ensuring accurate data capture and effective follow-up

Store Performance Analysis

• Consistently meet and exceed store sales targets while managing operations within defined budgets.
• Monitor, analyze, and act on key performance indicators (KPIs) to drive continuous improvement and achieve business objectives.
• Identify and interpret sales trends to support accurate forecasting and strategic planning.

Stock Management

• Manage stock levels effectively and make informed decisions to optimize inventory control
• Ensure all products on the shop floor are accurately priced and cleared displayed.
• Implement strategies to minimize losses and achieve company shrinkage targets.
• Plan and oversee all stock movements, ensuring timely and accurate coordination with the central retail team.
• Plan and oversee stock movements, ensuring timely and accurate coordination with the central retail team.

Human Resources Management

• Partner with the Area manager to attract and recruit top talent, ensuring the store has a high-performance team.
• Build a strong team culture by developing team spirit, fostering collaboration, and creating a customer-focused environment with complementary strengths.
• Train, coach, and motivate team members to enhance skills, drive performance, and support long-term retention.
• Monitor and evaluate staff performance, addressing capability, attendance, and disciplinary matters in line with company policies.
• Plan and manage staff schedules effectively, aligning with payroll budgets and leveraging individual strengths for optimal store performance.
• Ensure accurate and timely implementation of HR procedures and payroll processes, maintaining compliance and precision.
• Track and communicate training progress using the designated training tracking tools to ensure continuous development.

Operations

• Ensure strict adherence to all company operational policies and procedures, including cash handling, banking, opening/closing routines, health & safety standards.
• Maintain full compliance with local legislations and company guidelines, adapting to any specific local trading requirements.
• Complete and submit all required documentation accurately and on time.
• Maintain a clean, organized, visually appealing store environment to provide a welcoming experience for customers.   
• Oversee repairs and maintenance, ensuring issues are resolved promptly and professionally with clear follow-up.
• Proactively identify opportunities for improvement and implement changes that enhance business performance.
• Ensure store operations align with Samsonite's environmental policies and meet Green Mark standards, promoting sustainable practices throughout the business.

Merchandising, Marketing & Promotions

• Maintains store and window displays in line with Samsonite's visual merchandising standards, ensuring a premium and inviting presentation. 
• Prepare and implement all promotions effectively, using promotional POS materials accurately and on time.  
• Prove feedback and suggestions to adapt visual merchandising to the local customer profile for maximum impact. 
• Identify and leverage local marketing opportunities to drive traffic and sales.
• Safeguard and enhance the company's image and brand reputation through consistent execution and attention to detail.

Communication

• Communicate clearly and effectively, while actively listening to others.
• Keeps the team informed on business performance, new initiatives, and key updates to ensure alignment and engagement. 
• Stay up to date with local market trends, customer preferences, and competitor activity, sharing insights and recommendations with management.
• Ensure full compliance with company policies, standards, and dress code, always maintaining a professional image.
• Act as a bridge between local/central management and the Samsonite leadership team, ensuring smooth information flow.
• Serve as a true Brand Ambassador, representing Samsonite and its values with professionalism and passion.

Reporting line

• Reports directly to the Area Manager.

• Ability to stand, bend, and lift up to 15 kg, and safely use ladders when required.
• Computer literacy, including proficiency in retail systems, POS, and basic reporting tools.
• Previous retail experience, ideally in management or supervisory role.
• Strong ability to work under pressure and manage multiple priorities effectively.
• Sales-orientated mindset with a proven track record achieving targets.
• Genuine passion for travel and strong alignment with Samsonite's brand values.
• High level of flexibility and adaptability in a fast-paces retail environment.
• Leadership and team development skills, including coaching, motivation, and performance management.
• Excellent communication and interpersonal skills, with the ability to engage customers and lead teams.
• Strong analytical and problem-solving abilities for interpreting KPSs and driving improvements.
• Organizational and time management skills to ensure smooth store operations.
• Knowledge of visual merchandising principles and ability to maintain brand standards.
• Understanding of inventory control and loss prevention strategies.
• Ability to implement HR policies and manage scheduling, payroll accuracy and compliance.
• Familiarity with CRM systems and data driven customer engagement strategies.