Patient & Administrative Support

• Answer inbound patient phone calls in a friendly, professional, and confident manner
• Handle general patient questions and direct more complex issues to the appropriate team member
• Take accurate messages and ensure follow-ups are completed
• Communicate with patients via phone, email, and text
• Provide a warm and professional first point of contact for patients

• Schedule and coordinate patient appointments
• Manage calendars and ensure appointments are accurately recorded
• Assist with rescheduling and appointment changes
• Follow up with patients where required to keep schedules moving

• Assist with patient billing and invoicing
• Track and follow up on outstanding administrative items
• Support the patient intake process and ensure required information is collected
• Maintain accurate and organized patient and administrative records
• Complete basic Excel and spreadsheet tasks
• Assist with general administrative projects as required

• Monitor emails and messages and ensure they receive a timely response
• Track outstanding requests and follow up until they are resolved
• Make sure nothing falls through the cracks
• Escalate issues appropriately when they require clinical or senior-level input

The personality fit is extremely important for this role.

We're looking for someone who is:

• Confident and outspoken — comfortable picking up the phone and speaking with patients
• Warm, personable, and approachable
• An excellent communicator with strong spoken and written English
• Proactive rather than reactive
• Comfortable asking questions and finding solutions
• Highly organized and detail-oriented
• Reliable and able to manage multiple tasks at once
• Comfortable working independently once trained
• Calm and professional when dealing with patients
• A natural problem solver with good common sense
• Comfortable taking ownership rather than waiting to be told what to do

• Previous experience in customer service, administration, reception, or a similar role
• Strong verbal and written English
• Confidence handling phone calls
• Good organizational and time-management skills
• Basic proficiency with Excel/Google Sheets
• Strong attention to detail
• Ability to work independently in a remote environment

• Previous healthcare, medical office, or patient-facing experience
• Experience with scheduling or calendar management
• Experience with billing or invoicing
• Experience working with CRM, EHR, or practice-management software

The ideal candidate is someone who doesn't hide behind email.

If a patient needs help, they're comfortable picking up the phone. If something is outstanding, they'll follow up. If they don't know the answer, they'll ask the right person and make sure the issue gets resolved.

You should be naturally personable, confident, organized, and willing to take ownership of your workload.

This role would suit someone who wants to become a trusted operational support person within a growing healthcare business, rather than someone looking for repetitive data-entry work.