Strategic Customer Success Manager

Atlan is building the missing context layer for data and AI, helping enterprises close the AI value chasm. Today, 95% of AI pilots fail because AI systems don’t understand the context behind data: what it means, how it’s governed, and how it should be used.

Atlan connects to every part of the modern data and AI stack to unify this context into a single, shared layer that both humans and AI agents can rely on.

With Atlan, teams can discover, understand, and trust their data; build and collaborate on a shared body of knowledge; and activate that context across analytics, operations, and AI workflows.Trusted by global enterprises like Mastercard, Workday, General Motors, Unilever, Ralph Lauren, FOX, Nasdaq, and Medtronic, we’re backed by world-class investors including GIC, Insight Partners, Meritech, Peak XV, and Salesforce Ventures

• Lead the AI Context Layer: Help customers unlock the full potential of their AI initiatives by ensuring their data is trusted, connected, and ready — Atlan sits at the heart of making AI work in the enterprise.

• Partner with Industry Titans: Serve as a trusted advisor to Atlan's customers, including Fortune 500 enterprises and high-growth innovators.

• Deliver Measurable Results: Drive clear ROI by helping customers adopt Atlan and see real business impact — through alignment, outcomes, and value, not just usage.

• Shape the Future: Bring the voice of the customer into Atlan. Influence product direction, GTM strategy, and how we scale Customer Success.

• Trusted Advisor: Deeply understand your customers' AI ambitions and business goals, then design a clear path to value using Atlan.

• Relationship Maestro: Build and maintain strong relationships with CDOs, CIOs, Heads of Data, AI leads, and hands-on practitioners across the org.

• Success Champion: Own the customer journey end to end — from onboarding and adoption through renewals and expansion — driving long-term success.

• AI Evangelist: Capture and share customer wins, helping elevate Atlan's impact across the global AI and data community.

• Deep Expertise: 5-7 years + of professional experience, with 3–5+ years in Customer Success, Consulting, or a closely adjacent customer-facing role.

• Builder: You've built workflows, tools, and processes using AI and you bring that same energy to your customers. You're constantly experimenting, iterating, and sharing what you learn.

• AI-Native: AI isn't a feature you're curious about — it's how you work. You build with it daily. You've experimented with agents, prompts, and automation. You follow what's happening in the space and you have a point of view on where it's going.

• Passionate Advocate: You care deeply about customer success and believe in the transformative power of trusted, connected data as the foundation for AI.

• Technical Prowess: Strong understanding of modern data and AI ecosystems — tools like Snowflake, BigQuery, Tableau, Looker, dbt, and similar technologies.

• Strategic Mind: You can translate customer needs into clear insights, success plans, and measurable ROI tied to business outcomes.

• Commercial Acumen: Experience owning or supporting renewals and identifying expansion opportunities through value-driven conversations.

Joining Atlan means being part of a global movement to help data teams do their life’s best work. Here’s what you can expect: