Strategic Customer Success Manager

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

We don't have an active opening for this role right now, but we're building a pipeline of Strategic Customer Success Managers for when we do. If this sounds like you, we'd love to stay connected! 

The Strategic Customer Success Manager at Spring Health builds and manages relationships with our largest customers to ensure satisfaction, retention, and growth. This role oversees the full customer lifecycle, aligning Spring's solutions with customer goals to drive engagement and revenue. This is a remote, full-time position reporting to the Director of Strategic Customer Success, with occasional travel (approximately 10%) for in-person events and meetings.

• →Serve as a product expert and mental health advocate for a portfolio of Spring Health's largest and most impactful partners
• →Own forecasting projections for revenue, renewals, and upsell opportunities across your portfolio
• →Identify and position upsell opportunities proactively, aligning solutions with customer goals to drive revenue growth
• →Develop and manage relationships with customers, consultants, and key stakeholders at all levels
• →Manage the entire customer lifecycle, including implementations, engagement strategies, renewals, and upsells
• →Prepare and present business reviews to senior HR executives with data-driven recommendations
• →Collaborate cross-functionally to collect customer feedback and recommend process improvements
• →Support net new business acquisition through efforts like attending finalist meetings
• →Leverage member engagement metrics and portfolio insights to adjust strategies

• Ten or more years of experience in account management, customer success, or healthcare management, ideally in B2B2C environments and at early-stage companies
• Proven track record driving forecasting, renewals, and upsell revenue
• Experience managing Fortune 100 clients and overseeing a portfolio valued at $25M or more
• Strong understanding of farmer sales motions, with emphasis on relationship building and portfolio expansion
• Exceptional communication skills and ability to build trusted relationships across levels
• Experience creating growth through portfolio management, upsells, and cross-sell opportunities
• Organized, resourceful, and able to manage competing priorities in fast-paced environments
• Ability to probe, challenge, and consult customers to align solutions with their needs
• Bachelor's degree or higher preferred

The target base salary range for this position is $132,000 to $165,000 and is part of a competitive total rewards package including equity and benefits.