IT Operations Co-Op

The primary role of the IT Operations Intern is to act as the first point of contact in IT for daily operational tasks.  The IT Operations Intern may be asked to assist with identifying root causes, resolve, and monitor all technology support requests in a timely, effective, and personable manner.

• →Answer all service requests in a timely manner, set customer expectations around resolution times, and follow-up to ensure overall customer satisfaction.
• →Provide a consistently high-quality customer service experience by upholding established service standards
• →Assist in the deployment, maintenance, support, upgrade, and tracking of new and existing client technology assets, including desktops, laptops, phones, mobile devices, printers, and other peripherals
• →Perform tasks associated with adds/moves/changes and the relocation of all IT related assets during office/workspace moves
• →This position may provide first point of contact for customer-facing support on the following: desktops, laptops, mobile devices, operating systems, applications, printers, networking, remote access, and telephony

• Currently enrolled in a BS/BA program
• Ability to deliver business-quality written and verbal communications and interact professionally with people at all levels of the organization
• Self-motivated, multi-tasking, ability to prioritize and perform a variety of concurrent tasks with limited direction

• Basic to Intermediate Windows OS, macOS and Apple iOS
• Basic to Intermediate MS Outlook and MS Office 365
• Basic to Intermediate Hardware and Software installation/deployment

Location: Boston, MA. This position is in the office 5 days/week with flexibility. These in-office requirements may be adjusted based on the needs of the business.

Date: June 2026 -  December 2026

Please note that Audax Group and its affiliated entities do not accept unsolicited resumes from a third-party recruiting agency not currently under a signed agreement. Any unsolicited resume that is sent to directly to Audax Group or one of its affiliated entities, or its employees, including those submitted to hiring managers by a third-party recruiting agency not currently under a signed agreement, will be considered property of Audax Group. If a third-party recruiting agency submits a resume without an agreement, Audax Group or its affiliated entities explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the third-party recruiting agency. Any third-party recruiting agency should contact either a member of the Talent Acquisition or Human Resource team at Audax Group, in conjunction with a valid, fully executed contract for service based upon a specific job opening.