DMV Operations Specialist (Titles) - (Remote)

Remotemid

OperationsOperations Specialist

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Quick Summary

Key Responsibilities

Minimum 1+ year experience in DMV operations or title processing Strong working knowledge of vehicle titling, lienholder requirements,

Technical Tools

OperationsOperations Specialist

This is a remote position. We are currently unable to consider candidates located in the following states: California, Oregon, Pennsylvania, New York, Illinois, and Washington or Outside the United States.

The DMV Operations Specialist is a high-skill operational role responsible for direct engagement with state and county DMV offices to obtain critical title and lien information required for timely title perfection.
This role operates in a high-volume, high-ambiguity environment where responses from DMVs may vary by agent, jurisdiction, and timing. Success requires the ability to interpret inconsistent information, challenge responses when necessary, and extract accurate data efficiently to support production and resolution workflows.
This is not a scripted call center role. It requires critical thinking, persistence, and deep familiarity with title processing and DMV operations.

KNOWLEDGE, SKILLS AND ABILITIES:

DMV ENGAGEMENT & INFORMATION RETRIEVAL

Conduct high-volume outbound calls to DMVs across all 50 states and counties

Navigate varying DMV processes, hold times, and agent responses to obtain required information
Verify title status, lien perfection, rejection reasons, correction requirements, and applicable fees
Challenge inconsistent or unclear responses to ensure accuracy and completeness

DATA INTERPRETATION & DOCUMENTATION

Interpret DMV responses and translate them into clear, actionable updates
Accurately document findings in internal systems with high attention to detail
Identify discrepancies and flag risks impacting title perfection timelines

OPERATIONAL SUPPORT

Act as a support layer to Production and Resolution teams by supplying verified, timely information
Provide informed recommendations to leadership based on DMV interactions and observed patterns
Update internal job aids and process documentation based on real-time findings

MULTITASKING & THROUGHPUT

Maximize productivity during variable hold times (e.g., performing title perfection tasks while on hold)
Operate efficiently in an environment where call durations can range from minutes to extended wait times
Maintain consistent output despite variability in external dependencies

ESSENTIAL DUTIES AND RESPONSIBILITIES include:

Minimum 1+ year experience in DMV operations or title processing
Strong working knowledge of vehicle titling, lienholder requirements, and DMV processes
Proven ability to navigate complex or inconsistent external processes
Experience handling high-volume phone interactions in a professional setting
High level of accuracy and documentation discipline

CORE COMPETENCIES

Critical Thinking: Ability to interpret conflicting information and determine the correct path forward
Assertive Communication: Comfortable challenging responses and asking precise follow-up questions
Persistence & Resilience: Able to work through long hold times and difficult interactions
Operational Discipline: Maintains structure, documentation accuracy, and follow-through
Multitasking Efficiency: Productive use of downtime without loss of focus or quality