Revenue & Billing Operations Manager

United States·Philadelphiamid

OperationsOperations Manager

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Overview

Revenue & Billing Operations Manager Department: Finance & Accounting Reports To: Controller Location: Remote, with a preference for candidates based in Kansas City, Philadelphia, Houston,

Technical Tools

OperationsOperations Manager

Invoice across multiple entities and revenue streams (subscription, transaction-based, professional services, government contracts); manage billing cadences for 2,500+ customers against contract terms, rate schedules, and usage data.
Represent accounting and finance during the contract review process, confirming proper terms and conditions before customer contracts are signed.
Ensure proper revenue recognition in accordance with ASC 606.
Reconcile billing activity to the subledger and GL in NetSuite monthly; maintain billing templates, rate tables, and customer configurations

Own the collections cycle end-to-end: aging review, outreach cadences, escalation, dispute resolution, and cash application across all entities.
Monitor AR aging, flag risk with context, negotiate payment plans with proper documentation, and escalate to legal or external partners when needed.
Assist with forecasting cash collections on a weekly and monthly basis.

Audit current workflows, identify unnecessary manual steps and gaps, build solutions with a focus on automation, workflows and scalability.
Evaluate and configure third-party tools (billing platforms, payment portals, AR automation software, Claude AI) that extend NetSuite capabilities; build triggers and escalation logic so issues surface without manual review

Serve as the billing and AR subject matter expert for Sales, CS, Legal, and FP&A; partner with Sales to flag contract discrepancies and ensure billing matches closed deals
Set the process standard for the function, mentor team members as the org scales, support new customer onboarding, and contribute to audits and revenue-related projects

5+ years of order to cash & 2+ years of management experience at $50M+ revenue scale with 2,500+ active customers across multiple entities
Track record of building or significantly redesigning billing and collections processes -- not just running existing ones
Contract experience: identifying terms and milestones, translating contract language into accurate invoices
Working knowledge of ASC 606 across subscription, professional services, and transaction-based arrangements
Hands-on NetSuite: saved searches, workflow rules, billing schedules, period-close, and report building
Salesforce experience: opportunity and contract records, billing validation data pulls, Sales-to-Finance handoff

Nice to Have

~1 min read

Extensive Netsuite configuration and admin experience.
Experience with payment platforms and multiple income streams
SaaS/subscription and government/municipal contract billing; prior PE-backed or high-growth environment

Continued reduction of AR aging over 60 days; billing cycle time measurably reduced
Collections running on an automated cadence with minimal manual triggering
Contract-to-invoice traceability established; full process documentation in place
AR collection predictability and consistency