Senior Product Manager

The Senior Product Manager, Platform Shared Services, increases adoption of core platform capabilities across Avalara product teams. You will define and manage the shared services roadmap, while partnering with engineering and product teams to integrate shared services into product experiences, improving consistency, scalability, and development efficiency. Your success enables a unified Avalara customer experience, stronger security and compliance, and supports AI-driven capabilities across the platform.

#LI-Remote

This position is also open to people with disabilities (PcD), in accordance with Law No. 8.213/91

(Esta vaga também é destinada a pessoas com deficiência (PcD), conforme Lei nº 8.213/91)

• →Improve adoption of platform shared services across Avalara product teams by partnering with product, engineering, and technical partners to integrate capabilities into product experiences.
• →Define and manage the shared services roadmap, prioritizing capabilities that improve customer experience, scalability, and development efficiency.
• →Partner with engineering and platform leaders to deliver shared services, translating business and customer needs into clear requirements, user stories, and backlog priorities.
• →Establish standard patterns for how products use shared services, reducing duplication and ensuring experiences across the Avalara platform.
• →Track adoption, usage, and performance of shared services, using data to inform prioritization and demonstrate impact.

• 6–8 or more years of experience in product management, with a focus on SaaS platforms or shared services.
• Experience driving adoption of platform-capabilities across multiple product teams in a complex, multi-product environment.
• Experience defining and delivering product roadmaps, and translating business and customer needs into clear requirements, user stories, and backlog priorities.
• Collaboration skills, with experience partnering with engineering, architecture, and teams to provide scalable solutions.
• Experience using AI tools in product development, including generating requirements, prototyping, or analyzing data to improve outcomes.
• Experience communicating complex technical concepts to a variety of audiences, with the ability to explain complex concepts in clear, simple terms to all kinds of audiences.
• Experience building or supporting multi-tenant SaaS platforms and shared services architectures.
• It's a plus to have experience in identity and access management (IAM). This experience includes roles, permissions, entitlements, or related security and authorization domains. Additionally, it involves identity standards and protocols such as OAuth, OpenID Connect (OIDC), SAML, and single sign-on (SSO).

Avalara Success Traits

• Ownership – Takes accountability for driving adoption of shared services across product teams and delivering measurable outcomes.
• Curiosity – Seeks to understand complex platform challenges and continuously looks for better ways to improve shared services and customer experience.
• Simplicity – Breaks down complex platform and identity problems into clear, scalable solutions that reduce friction for customers and internal teams.

Avalara is an AI-first company. We expect every engineer, and manager, to use AI to enhance productivity, quality, innovation, and customer value. We embed AI in our workflows, decision-making, and products — and Avalara requires employees to embrace AI as an essential capability, not an optional tool.

AI-First Capability Requirements (All Levels)

• Demonstrated experience using AI tools to accelerate or improve software development processes and Prompt Engineering best practices
• Commitment to learning and applying AI advancements relevant to your domain.
• Understanding of responsible AI principles (data privacy, bias mitigation, hallucinations, explainability).
• For senior roles: experience applying AI at scale in architecture, product features, or operations.

• Independently apply AI to improve team productivity, product quality.
• Integrate AI into product workflows and contribute to AI-driven product features and experiences.
• Guide peers on AI usage and helps identify AI opportunities within the domain.

AI is embedded in our workflows, decision-making, and products.  Success here requires embracing AI as an essential capability.

• You’ll bring experience using AI and AI-related technologies, ready to thrive here.

• You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.

• You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.

Total Rewards 

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. 

Health & Wellness 
Benefits vary by location but generally include private medical, life, and disability insurance. 

Inclusive culture and diversity 
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. 

We’re defining the relationship between tax and tech.

We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too.

Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.