Global Mobility Specialist III

Global Mobility team, responsible for supporting the successful transition and integration of international healthcare professionals (HCPs) into life and work in the United States.

The Global Mobility Specialist III plays a vital role in preparing international healthcare professionals (HCPs) for successful transition and integration into life and work in the United States. This role is responsible for delivering a comprehensive range of pre-arrival and post-arrival support services through webinars, one-on-one calls, classroom interaction, resource development, and personalized guidance as part of the Avant United States Transitions Program (USTP). The Global Mobility Specialist III ensures that HCPs are culturally, emotionally, and logistically prepared for both their professional assignments and personal acclimation into U.S. communities.

• Serve as a trusted and professional representative of the Avant Healthcare Professionals program, building rapport and fostering confidence with HCPs throughout their transition.
• Educate HCPs through webinars, virtual calls, and one-on-one sessions prior to their arrival, providing resources and tools that support cultural understanding, professional expectations, and logistical preparation.
• Deliver continued education and support during the Avant United States Transitions Program (USTP), including live presentations, small group sessions, and individualized guidance to facilitate community integration and assignment success.
• Create, revise, and maintain educational materials, presentation content, and resource guides to reflect current policies, practices, and cultural trends.
• Serve as the primary point of contact for HCPs throughout the pre- and post-arrival phases, ensuring consistent communication, support, and advocacy.
• Provide customized resources on key relocation topics such as housing, school enrollment, budgeting, transportation, and family support (e.g., spousal employment, childcare).
• Assist HCPs in understanding and adapting to U.S. workplace culture, lifestyle norms, and community engagement expectations.
• Maintain accurate documentation in internal systems, tracking all communications, case progress, and resource delivery.
• Collaborate with internal teams, including, but not limited to, Travel, Housing, Education, and Operations to address challenges and implement effective, individualized solutions.
• Attend and contribute to weekly team meetings, offering updates and participating in collaborative problem-solving discussions.

• Other duties as assigned 

This is a full-time position. Standard business hours are Monday through Friday 7:30 AM to 4:30 PM. Additional time outside of these hours may be needed to complete the essential functions of the job.

• High school diploma or equivalent required; Associate’s degree preferred.
• 2-3 years of experience in counseling, customer service, global mobility, or a related field.
• Experience working with international populations or living outside the U.S. preferred.
• Strong organizational and problem-solving skills, with the ability to handle multiple tasks and prioritize effectively.
• Exceptional communication skills, both written and verbal, with proficiency in software tools such as Word, Excel, and PowerPoint.
• Demonstrated cultural awareness and sensitivity, with an understanding of the unique needs of international personnel.

• Technical Skills: Intermediate ability to perform technical skills required for job role. This may include the use of specific technology, knowledge of job-specific tasks and concepts, etc. Intermediate ability to determine methods and procedures on new assignments. Intermediate ability to handle routine tasks as well as non-routine tasks. Intermediate ability to handle tasks with high level of complexity with limited guidance.
• Communicates Effectively: Intermediate ability to provide clear and concisely written, verbal and nonverbal communication. Develops and delivers effective communication to networks with senior internal and external personnel in own area of expertise. Experienced professional with a full understanding of the area of specialization.
• Develops Self: Intermediate ability to use and apply professional concepts in the full area of specialization. Intermediate ability to contribute to strategic initiatives within the specialization. Intermediate ability to stay current with emerging trends within area of expertise. Intermediate ability to pursue opportunities to broaden expertise and contribute to the organization's goals.
• Customer Focus & Teamwork: Intermediate ability to collaborate and share knowledge within department. Intermediate ability to apply an understanding of customer needs and team dynamics. Intermediate ability to gather and escalate customer feedback and insights.
• Decision Making: Intermediate ability to evaluate existing solutions and alternatives to obtain the most optimal results through both routine and non-routine problem-solving decisions. Intermediate ability to assess risks and benefits of newly proposed solutions for routine or non-routine scenarios within the team. Intermediate ability to identify when to seek input from others.
• Innovation: Intermediate ability in the development of ideas to establish new or improve existing business processes and increase productivity. Intermediate ability to handle problems of a diverse scope within area of specialization where the analysis of data requires careful evaluation. Intermediate abilities in creativity, flexibility, continuous improvement, curiosity, experimentation, data analysis, and entrepreneurship.
• Quality & Results Oriented: Intermediate ability to take ownership of their work and set high quality standards for output that impacts the team, department, or other cross-functional partners. There may be some management oversight for corrections, adjustments, or other considerations. Intermediate ability to consistently achieve exceptional results that positively impact the team and department.
• Resourceful & Tenacious: Intermediate ability to apply Company policies, procedures, and other available resources in a creative and effective way to resolve a variety of moderate to complex issues.

• Health Insurance Portability and Accountability Act (HIPAA) certification and ability to obtain and maintain

Physical Demands:

• Stationary desk work for extended periods at a time
• Regularly required to communicate
• Infrequent lifting of office supplies up to 20 lbs.
• Vision abilities including close vision and ability to adjust focus

Work Environment:

• This job operates in a professional office environment.
• This role routinely operates standard office equipment.

• →Has access to, and requires daily use of, confidential records.
• →Required by federal law to maintain strict confidentiality of “Avant” employee information and maintain security of such information.
• →Proprietary Information and Non-Conflict Agreement required.