Shift Manager - Players Club

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  • →Hiring, training, and developing staff of Players Club reps, Supervisors and Shift Manager.
  • →Maintaining an accurate database of Players Club accounts.
  • →Researching and resolving guest issues related to their Players Club accounts including, but not limited to, point discrepancies.
  • →Creating and maintaining all departmental Policies & Procedures.
  • →Ordering and tracking of all departmental items/stock following budgetary guidelines.
  • →Creation of certain specific promotions in ACSC, including Bonus Rewards promotions/offers.
  • →Execution of certain specific promotions in Total Promo, including random winner drawings.
  • →Creating and maintaining user accounts in the Total Promo system.
  • →Ensuring that all promotions are adequately staffed and troubleshooting any issues.
  • →Serve as manager of Bus Tour operations including booking, budget tracking, issuance of group package offer, and creation of groups in ACSC for tracked play.
  • →Responsible for overseeing all Box Office operations including staffing and troubleshooting issues related to ticket sales of in house events.
  • →Attending and participating in general staff and weekly departmental meetings.
  • →Attendance and participation in developmental conferences and workshops.
  • →Ensuring the timely and accurate communication of all relevant facility, departmental, promotional, and event information to all members of the department.
  • →Handling guest situations, phone calls and emails.
  • →Working closely with other departments to resolve any guest issues that may arise.
  • →Other duties as assigned by department Director.

• Mostly indoors and generally climate-controlled environment
• Will be exposed to noise, smoke, and odors
• Working with others and independently

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Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.