Web Operations Analyst

The Web Operations Analyst is responsible for supporting the technical execution, system administration, privacy compliance, and ongoing optimization of digital platforms. Key focuses include participating in cross-functional coordination, monitoring website speed, conducting business validation for new features, assisting with critical site incidents, and supporting continuous process improvements. This role contributes to data-driven eCommerce strategies and serves as a capable technical resource for implementing web solutions.

Website Speed Monitoring & Optimization

• →Monitors web page design and technical performance specifications, assisting in the optimization of digital assets and underlying code to support an aggressive average load time goal of less than 6 seconds.
• →Assists in troubleshooting spikes in website average load time speed and coordinates with cross-functional teams to resolve them.

Cross-Functional Coordination and Collaboration

• →Assists in executing technical aspects of maintenance, updates, campaigns, and product launches to ensure tasks are completed within the set timeframe with exceptional quality output.
• →Participates in technical meetings, project meetings, and retrospectives to raise challenges and support future changes.

Business Validation & Quality Assurance

• →Supports technical business validation activities for newly launched functions and features, ensuring they meet defined business and technical requirements.
• →Conducts comprehensive routine technical audits and QA processes to ensure the website is functioning optimally across all technical components and user flows.

Incident Management & Uptime

• →Supports the primary operational point of contact during critical site outages, assisting with triage, rapid response protocols, and post-mortem data collection.
• →Assists in troubleshooting activities during launch events, helping to identify probable causes and implementing resolutions to technical bugs.

Privacy, Compliance & System Administration

• →Assists legal and security teams in executing the technical requirements for data privacy regulations.
• →Helps manage user access and permissions for Widen and other relevant platforms, ensuring system security and integrity.

Project Management

• →Executes technical tasks for maintenance, updates, campaigns, and product launches mapped out by senior operations team members.
• →Helps identify technical risks in small-scale tasks and applies mitigation measures to ensure project success.

Process Improvement

• →Identifies efficiency issues and supports the implementation of technical tools or workarounds to improve turnaround times for various website operations tasks.
• →Supports technical roadmap initiatives that yield efficiency gains for the business.

Documentation

• →Maintains the documentation of internal technical processes, updating identified gaps to ensure scalable technical process flows.
• →Updates documentation timely and makes sure that it is housed in the appropriate knowledge base site.

Other Duties and Responsibilities

• →Performs other duties that may be assigned from time to time.

• Bachelor’s Degree, preferably in Information Technology, Computer Science, MIS.
• Proficiency in HTML and CSS, with an ability to develop and troubleshoot web components.
• At least one (1) year of targeted relevant experience.
• Experience with Digital Asset Management (DAM) systems and Content Management Systems (CMS).
• Experience participating in incident resolution, project execution, and process automation.

• Must attend occasional in-person meetings.
• Must have a fast, reliable DSL, Fiber, or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 50MBPS.