Workplace Experience Strategist

We are looking for a talented, organized, and people-focused individual to join our unique culture of teamwork and collaboration as a Workplace Experience Strategist. In this role, you will serve as the welcoming face of our Redwood City office while supporting day-to-day office operations, team member experience, and workplace logistics. You will manage a wide range of responsibilities, including front desk reception, office and facilities coordination, vendor partnerships, and internal communications. You will also play an important role in creating an engaging team member experience through event planning, seasonal programming, and thoughtful support for onboarding and office celebrations.

We are seeking someone who is detail-oriented, thrives in a fast-paced environment, and can confidently multitask across shifting priorities. Strong written and verbal communication skills are essential, as you will partner with team members across the organization and serve as the go-to resource for office needs. This role helps set the tone for a warm, organized, and welcoming workplace.

This position reports to the Director, People Experience. It is a full-time, in-office role based in Redwood City, CA, and requires working onsite five days per week.

• →Minimum 2 years work experience
• →Excellent communication skills, both written and verbal
• →Outstanding organizational skills
• →Bachelor’s degree preferred
• →Willingness to find solutions to problems
• →Welcoming and open presence
• →Ability to accept additional responsibilities and assist others as needed
• →Experience with MS Office suite (including Outlook, Word, Excel, and PowerPoint) and MS Teams
• →Experience with Zoom and Slack
• →Regularly lift and/or move items up to ten pounds
• →Occasionally lift and/or move items up to fifty pounds
• →This role requires a valid driver’s license and proof of insurance, as well as access to a dependable personal vehicle

About Us: Balsam Brands is a global, omnichannel retailer with roots in holiday and home décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have a meaningful impact in a people-first company that values relationship building, authenticity, and doing the right thing. We have steadily growing teams in Boise, the Bay Area, Dublin, the Philippines, Canada, and Mexico.    

The company's mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our families and communities in impactful ways. When you join Balsam Brands, you'll find a culture of caring people doing challenging work and building a welcoming workplace. 

Check out our flagship brand, Balsam Hill: www.balsamhill.com

Balsam Brands in Forbes: https://bit.ly/balsambrandsforbes2023

Balsam Brands on LinkedIn: http://www.linkedin.com/company/balsam-brands/

Glassdoor: https://bit.ly/balsambrands-glassdoor

At Balsam Brands, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, our current package includes: 

• →Competitive compensation, including a cash-based incentive plan; salary is reviewed yearly and may be adjusted as part of the normal compensation review process 
• →Comprehensive Medical, Dental, and Vision coverage, with 100% of monthly premiums covered for team members, and 85%+ employer-paid premiums for other coverage tiers that include dependents 
• →Up to $2,000 annual funding toward HSA accounts  
• →Medical, transit, dependent care FSA  
• →Infertility coverage offered on all medical plans 
• →Generous parental leave program and flexible return options 
• →Company-paid life and AD&D insurance 
• →Company-paid short and long-term disability insurance 
• →401(k) with dollar-for-dollar company match up to $4,000 per calendar year 
• →Employee Assistance Program (EAP) and other mental health and wellness perks 
• →Paid holidays, annual shutdown week, PTO, and volunteer time-off (VTO) packages 
• →Paid 5-week sabbatical leave after 10 years of employment 
• →Annual continuous learning benefit up to $1,000 per person, per fiscal year 
• →Up to $300 flexible reimbursement to support setup of new team member's work-from-home environment 
• →Generous team member merchandise discount 
• →Valuable extras: identity theft protection, subsidized parking, monthly wellness, pet insurance, accident & critical illness insurance 

The base pay range for this position is: $63,334 to $79,168. Please note that placement within the posted salary range is based on several factors, including geographic location, experience, skills, alignment with role requirements and other job-related factors. It is uncommon for offers to be made at the top of the range, as this typically reflects a candidate who exceeds all role requirements and brings significant, directly applicable experience. We benchmark our pay ranges against current external data sources and regularly review compensation for our team members. Balsam Brands is committed to providing our team members with an internally fair, externally competitive, and fiscally prudent total compensation package administered in a simple and consistent manner. 

At Balsam Brands, we strive to build a diverse, equitable, and inclusive team to fulfill our purpose to create joy together. Balsam Brands is proud to be an equal opportunity employer. We encourage people from all backgrounds, ages, abilities, and experiences to apply. We do not discriminate on the basis of race, ethnicity, religion, national origin, citizenship, marital or family status, disability, sexual orientation, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment. 

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