Director, Client Experience

· Build, retain and expand current Client engagements (organic growth)

· Proactive leadership that can foresee any client issues and knows how to solve early or escalate and request management support to resolve before they are detrimental to the relationship

CREATIVE: Anticipate & create conditions for whole brand thinking across the whole account. Promote the work. Manage resourcing and open financial doors for the work and the team 

· Champion the strategy team/creative brief and full creative process to create conditions for brave and impactful work. Bring a POV and client perspective that will help strengthen the work.

· Embraces the agency Whole Brand approach and consistently seeks out ways to deliver new work and additional growth opportunities to the clients

COLLABORATION: Proactive team lead & problem solver for the Whole Brand. Manage clients with a clear POV that brings focus, clarity, & growth to the team/work. Leads business financials/resourcing/scoping

· Leads the development and management of the scoping process that is precise, detailed and forward-thinking by including the right department input and client direction - resulting in profitable, annual contracts

· Forecasts, tracks and reports contracted revenue with recommendations to solve any resource management or burn issues that impact profitability

Qualifications:

· Minimum 8 years of experience building and executing strategic business plans on the agency side
· Minimum 3 years of experience leading account management
· Proven success inspiring, delivering and selling great creative
· Proven experience operationalizing and expanding contracts
· Must be open to travel (approximately once per month)