Senior Client Experience Manager

Summary 

• Resourceful, highly responsive - Critical to core team 

• Proactive/anticipates project needs 

• Team player 

• Client project expert 

• Client and competitive knowledge 

• Built credibility through proactive management 

• Acting more independently on tasks 

• Can manage multiple projects 

Responsibilities: 

CLIENT: Contribute to Client relationships 

• Be the primary point of contact for client counterpart and cross agency team in managing the daily activities for cross-channel initiatives and annual plans 

• Exhibit a thorough understanding of the client’s brand, objectives, and operations to successfully accomplish deliverables that meet client expectations across the whole brand spectrum 

• Manage relationships with key clients and strategic team members active in the day-to-day execution of integrated projects, and manage up appropriately 

CREATIVE: Recognize the conditions for whole brand thinking 

• Apply independent, critical thinking and contribute ideas in cross-functional team settings across creative, strategy, media, PR, and production disciplines 

• Work closely with account director to support Whole Brand integrated projects, proactively anticipate and solve problems, identify opportunities for efficiencies and growth, and ensure proper communications and team direction 

COLLABORATION: Excellence in communications & proactive team connector 

• Embraces a diverse and inclusive environment where each team member feels they can bring their best self, be respected and seen 

• Lead and uphold the conditions for constructive team member meetings, client reviews, and strategic team member engagements that inspire quality outputs and drive brand success 

• Partner closely with Project Management to understand the timing, workflow, and project deliverables in order to manage client expectations and to anticipate team needs/client needs  

• Partner with project management to effectively manage resources and budgets 

• Contribute to BarkleyOKRP culture, growth, and success through participation in key agency forums and initiatives, department and agency-wide meetings, new business opportunities, etc. 

Qualifications: 

• Self-starter with the ability to operate both strategically and tactically in a fast-paced, deadline-driven environment 

• Strong collaborator with the ability to lead cross-channel initiatives with a diverse range of team members and stakeholders 

• Ability to run projects independently with minimal supervision 

• Excellent written and verbal communication skills; capable of effectively articulating both strategic recommendations and detailed tactical plans 

• Ability to develop trusted relationships and partner with diverse teams and mid-senior client leads 

• Demonstrated success in a cross-functional team environment 

• Ability to juggle multiple projects and clients at once, while correctly prioritizing 

• 4+ years relevant work experience; previous agency experience preferred 

• Digital experience with production experience is and preferred 

• At BarkleyOKRP, DEI+B drives work that matters. We believe people and creativity are made of the same substance, and when every perspective is valued, the impact is stronger. We build belonging as a business strategy, power inclusive creativity that delivers measurable results, and hold ourselves accountable as a B Corp committed to progress over performative intent. When people are valued, the work carries greater impact.