Inside Plant (ISP) Systems Administrator

BB&E is an employee-owned, full-service civil and environmental engineering and consulting firm, headquartered in Northville, Michigan, which services both the Federal and Industrial sectors throughout the United States. BB&E team members provide Environmental Consulting, Facilities Engineering, and Program/Project Management Services to the Federal and private sectors. 

BB&E is seeking a qualified and detail-oriented System Administrator / Inside Plant (ISP) Technician to provide operations and maintenance (O&M) support for telecommunications systems at for NAVSUP in Naples, Italy.

This position ensures reliable and secure performance of Inside Plant infrastructure, VoIP systems, and related communications equipment to support mission-critical operations.

• →Provide Inside Plant (ISP) operations and maintenance (O&M) for installed telephone systems, VoIP systems, and associated ancillary equipment at NCTS Naples.
• →Operate and maintain the telephone maintenance console and Cisco Unified Communication Manager (CUCM) to install, relocate, and troubleshoot telephone extensions, perform programming changes, adjust class of service, activate/deactivate special features, and manage VoIP network administration.
• →Troubleshoot and restore telephone services, systems, and equipment outages, including coordination with commercial providers, Tier III support, and the BCO help desk.
• →Perform all patch panel terminations for installation, relocation, or removal of telephone services or communication circuits, ensuring proper labeling and accurate recordkeeping.
• →Maintain telephone terminations, switch patch panels, and cable records; submit accurate monthly Planned Maintenance System (PMS) reports.
• →Respond to incidents, requests, and critical incidents within required timelines, maintaining an Acceptable Quality Level (AQL) of 90% or higher.
• →Respond to alarms (e.g., Gateway, UPS/Generator) and system outages by investigating, isolating, and resolving faults; be available for recall after hours when required.
• →Conduct preventive maintenance in accordance with OEM standards and safety requirements, leaving communication spaces clean and organized.
• → Participate in joint tool and supply inventories; maintain accountability for all government-provided tools and equipment.
• →Ensure all maintenance and repairs restore systems to original equipment performance, operability, reliability, and accuracy, adhering to professional and safety standards.

• Minimum five (5) years of experience in the operation and maintenance of tactical or commercial telecommunications equipment.
• 3–5 years of experience in VoIP network administration, systems programming, routing, and IT/teleconferencing deployments.
• Security+ and Cisco Certified Network Associate (CCNA) Voice certification (or equivalent experience).
• Familiarity with DoD cyberspace workforce requirements and best practices.
• Experience with Cisco Unified Communication Manager (CUCM) systems.
• Proficiency in PC operations at the operator level.
• Must be able to obtain and maintain necessary security clearances and government access credentials

The physical demands and work environment may vary based on the position, assigned duties, and work location. Employees must be able to perform the essential functions of the position, with or without reasonable accommodation.

• Remain in a stationary position for extended periods
• Use computers, telephones, and other office equipment
• Move throughout offices, facilities, and project sites
• Reach, grasp, handle equipment, and operate controls
• Communicate effectively and review documents, equipment, and site conditions
• Lift and carry materials or equipment weighing up to 50 pounds when required by the assignment
• Stand or walk for extended periods and occasionally climb, kneel, or crouch
• Navigate uneven or rough terrain when required
• Work indoors and outdoors in varying weather conditions
• Occasionally enter confined spaces or work at heights when required
• Wear required personal protective equipment
• Work in environments that may include noise, dust, fumes, chemicals, electrical hazards, construction activity, or other site specific conditions

This job description describes the general nature and level of work associated with the position. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions. Employees may be assigned other job related duties consistent with applicable law.

The duties and requirements described above are representative of those that may be necessary to perform the essential functions of the position, with or without reasonable accommodation.