Registered Manager - LIFE by Be Caring

• Working Hours: 37.5 hours per week + on-call support
• Contract: Full-time, permanent
• Location: based in Gosforth with services across Newcastle, Gateshead and North Tyneside
• Requirements: Driver with access to a vehicle

Be Caring is the UK's largest employee-owned social care provider, where colleagues are co-owners working together to make a real difference in people's lives and communities.

Our LIFE by Be Caring team supports adults with learning disabilities, autism and mental health needs to live fulfilling, independent lives. Whether through supported living or community outreach, we empower people to make choices, build skills and achieve their goals — creating a genuine sense of belonging.

We're proud to have been recognised nationally: becoming the first organisation to be Business Culture Certified (Business Culture Awards, February 2026), and winning LaingBuisson awards for Excellence in Supported Living and Leadership Culture, Excellence in Homecare in November 2024.

This is an exciting opportunity to maintain and build on our existing reputation as a trusted specialist provider across the North East. Where other providers struggle to support people with highly complex needs, we're a trusted service with strong partnerships and a dedicated consultant Clinical Psychologist to apply Positive Behaviour Support (PBS) strategies and the latest evidence-based approaches. We are BILD accredited and are one of very few non-NHS organisations in the country delivering Prevention and Management of Violence and Aggression (PMVA) techniques.

This is a leadership role that moves beyond day-to-day delivery into oversight, influence and partnership working. You'll:

• Shape service quality, culture and outcomes, embedding our values into everything you do: Be Kind. Be Involved. Be the Best You Can Be. Be Happy. Be Safe. Be Proud.
• Represent Be Caring across the local system, across Newcastle, Gateshead and North Tyneside, maintaining strong working relationships with commissioners and professionals to ensure people experience joined-up, high-quality support., ensuring the people we support live safely, happily and with dignity.
• Lead the mobilisation of specialist and complex packages of support, working with families, commissioners and professionals to ensure transitions into LIFE by Be Caring are safe, well-planned and person-centred. Whether someone is moving from another provider, from children's services, or from a residential or hospital setting, you will oversee a coordinated mobilisation plan covering recruitment, training, risk management and relationship-building, so that every person's move into our service is a positive step forward.
  

• Build and maintain trusted working relationships with Local Authorities, ICB/NHS services, Social Workers, CHC teams and Commissioners.
• Attend and contribute to MDTs, representing the service confidently and ensuring plans reflect people’s needs and outcomes.
• Understand different commissioning expectations and frameworks and respond professionally, transparently and proactively.
• Ensure effective communication and collaboration to support stability, placement success and safe transitions.

• Maintain oversight of quality assurance, audits and compliance in line with CQC standards and best practice.
• Ensure robust care planning, risk assessment, safeguarding and incident management processes are in place and followed.
• Promote and embed good practice in Positive Behaviour Support (PBS) and least restrictive approaches.
• Maintain awareness of restrictive practice/restraint guidance and ensure teams are trained, supported and operating safely and legally.

• Provide leadership oversight across staffing, scheduling and service delivery, ensuring operational stability.
• Lead recruitment and retention approaches that build strong, values-led teams.
• Manage budgets effectively, balancing resources with high-quality outcomes.
• Work closely with the Operations Manager, Quality Leads and central support teams to drive performance and improvement.

• Lead or support sensitive and complex conversations with families and others important to the person, especially during change.
• Manage expectations with compassion and clarity, ensuring decisions remain person-centred and outcome-focused.
• Promote genuine co-production: involving people, families and professionals in shaping support in a way that respects rights, choice and control.

• You will be required to register with the CQC as the Registered Manager for this service. We will provide full support throughout the registration process, with the expectation that this is completed within six months of starting.
• We are looking for a leader with proven experience of managing services that support people with learning disabilities, autism, mental health needs or complex care. You will have a strong track record of leading and developing teams, driving quality and holding accountability across more than one site or service. Experience of CQC-regulated services is essential; experience specifically within learning disabilities and autism is highly desirable.

We’re looking for an inspiring leader who will champion the rights, choices and wellbeing of the people we support - and who can work confidently with partners to raise standards and improve outcomes.

You will have:

• Significant experience supporting adults with learning disabilities and autism, including complex needs and/or behaviours that challenge.
• A strong track record of leading and developing teams across more than one site/service.
• Solid understanding of CQC requirements, governance, safeguarding and quality assurance.
• Confidence working with commissioners and professionals, including contributing to MDTs and navigating different commissioning expectations.
• Experience leading difficult conversations with families and supporting change with empathy and clarity.
• Knowledge of PBS and a strong commitment to least restrictive practice (training/qualification in PBS is desirable).
• A Level 4/5 qualification in Health & Social Care (or working towards), or equivalent experience.
• Strong organisational skills, decision-making and financial awareness.

If you’re an experienced, compassionate leader ready to shape the future of person-centred support across Newcastle, Gateshead and North Tyneside, we’d love to hear from you.