Business Intelligence Analyst

United States·ChicagoFull timemid

Business Intelligence AnalystData & AI

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Quick Summary

Key Responsibilities

Design, develop and maintain interactive Power BI dashboards and reports that support operational KPIs, performance tracking, and trend-analysis for leadership and frontline teams.

Requirements Summary

identify patterns, anomalies, root-cause issues, performance levers and present findings with visualizations and narrative. Partner with operations teams to monitor metrics, generate periodi

Technical Tools

Business Intelligence AnalystData & AI

Responsibilities

~1 min read

→Design, develop and maintain interactive Power BI dashboards and reports that support operational KPIs, performance tracking, and trend-analysis for leadership and frontline teams.
→Work with cross-functional teams (Operations, Finance, Revenue Operations, Data Services, etc.) to gather requirements, translate them into analytical solutions and deliver actionable insights.
→Integrate data from multiple sources (SQL databases, Tabular Models, Excel/CSV, APIs, systems) and perform data cleansing, transformation and modeling to create trusted datasets.
→Conduct ongoing operational data analysis: identify patterns, anomalies, root-cause issues, performance levers and present findings with visualizations and narrative.
→Partner with operations teams to monitor metrics, generate periodic reports, and ad-hoc deep dives.
→Support the operations data infrastructure: help with data governance, standardization of metrics, documentation of dashboards/reports, training users on self-service analytics.
→Maintain report performance, implement best practices in models and visualization, ensure dashboards are user-friendly and scalable.
→When required, assist in process improvement initiatives by providing data-driven recommendations and supporting change management through analytics.
→Develop and maintain documentation of data sources, definitions, key metrics, reporting schedules and data flows.
→Serve as a liaison between analytics/IT teams and operations to ensure timely delivery of accurate reporting and analytics.

Requirements

~1 min read

Bachelor’s degree in a quantitative or related field
Demonstrable experience (0-2+ years) as a Data Analyst, Business Intelligence Analyst or Operations Analyst with strong Power BI skills.
Proficiency with Power BI: building reports, dashboards, data models, DAX, Power Query.
Strong SQL skills (writing queries, joining tables, aggregations) and experience working with relational databases.
Experience integrating multiple data sources, cleaning and transforming data, building trustworthy data sets for analytics.
Excellent analytical thinking and problem-solving capability; ability to move from raw data to actionable insights.
Clear communication skills—capable of explaining complex data topics to non-technical stakeholders and presenting insights in an operational context.
Strong organizational skills: ability to manage multiple reporting and analysis tasks, meet deadlines, respond to ad-hoc requests.
Familiarity with operations metrics and processes (On Time performance, service metrics)
Comfortable working in a fast-paced environment and driving independent work while collaborating with others.

Experience in a transportation-oriented environment.
Experience with other BI tools or data platforms (Tableau, Looker, Power Platform, Azure Synapse).
Familiarity with process improvement methodologies such as Six Sigma
Experience with data governance, metric standardization and establishing reporting frameworks.
Prior experience training users on self-service analytics or building analytics culture.

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