Bfsaul2mo ago

USD 60000–80000/yr

Client Services Team Assistant

United States·BethesdaFull Timemid

OtherClient ServicesTeam AssistantAdministration & Office Support

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Quick Summary

Overview

Company Overview: Chevy Chase Trust is a privately owned investment think tank offering independent and highly personalized financial advice and planning for individuals, families, and institutions.

Technical Tools

ms-office

Company Overview:

Chevy Chase Trust is a privately owned investment think tank offering independent and highly personalized financial advice and planning for individuals, families, and institutions. Located just outside of Washington D.C., the firm specializes in unique thematic investment research and asset management. Chevy Chase Trust offers clients direct access to decision-makers and is built to put clients and client success over everything else. From thematic investment management to estate and financial planning, we show our commitment to inventive thinking and client service.

Our global, macroeconomic outlook means we do much more than observe and follow trends. Instead, we seek out ideas. It takes more than one kind of person to contribute to this culture. It takes all kinds of people thinking in unconventional ways—with a singular focus.

Company Overview:

Job Purpose/Summary:

The Client Services Team Assistant supports the Client Service Team in all aspects of daily operations to ensure seamless delivery of service to clients. The Client Services Team Assistant plays a vital role in providing operational support to include, coordinating client communications, and maintaining high standards of efficiency, accuracy and client satisfaction.

Health/Medical Insurance including Dental and Vision

401(k) with company match

Paid time off

Bonus/Target Incentive

Tuition Reimbursement

Complimentary usage of modern in-house fitness center

On-premise full-service dining center discounts

Discounts via the company’s EAP

Monthly Employee Recognition Programs

Referral bonus

Pre-tax transportation options

Plus more!

Excellence: Demonstrates a commitment to continuous improvement, innovation, and achieving the highest possible standards for performance.

Results: Consistently going above and beyond to deliver exceptional results and value for the team and the organization.

Ethics/Integrity: Demonstrates a commitment to integrity, peer respect, and fairness. Continuously demonstrates a strong work ethic by exhibiting an indisputable drive to get the job done.

Teamwork: Demonstrates a commitment to collaboration, mutual respect, and shared responsibility in achieving common goals.

Deliver exceptional service by communicating clearly and effectively with clients and internal team members to resolve issues in a timely and professional manner.

Respond promptly to client requests and inquiries, resolving issues with a client-first approach.

Handle client calls and resolve questions, transactions and service requests with professionalism and precision.

Monitor and follow-up with Client Service staff on recurring tasks, including overdraft remediation and account reviews to ensure compliance and operational efficiency.

Distribute and track weekly and monthly reports, following up on items requiring action.

Maintain organized and accurate electronic account files including trust account documentation and correspondence to ensure consistency and compliance with policies.

Utilize internal CRM platform and trust accounting system to complete account maintenance, report generation and document management.

Support Team Leaders and Chief Client Service Officer with scheduling, agenda preparation, meeting notes, and follow – up on action items.

Manage operational tasks to include client letters, check processing, class action distributions, and account documentation.

Oversee the daily sorting and distribution of incoming mail, ensuring timely delivery to appropriate team members. Scan and post incoming checks accurately and promptly.

Coordinate with external vendors to ensure efficient and timely service delivery.

Prepare presentation materials, pitchbooks and supporting documentation for client meetings.

Maintain office supplies and ensure the client services area is organized and fully stocked.

Serve as a back-up to Client Service Associates to ensure continuity of service.

Other duties and special projects as assigned.

Meticulous attention to detail and a commitment to accuracy in all tasks

Ability to multitask, prioritize, and manage time effectively in a high-volume, fast paced setting

Strong organizational and follow-through skills

Excellent verbal and written communication skills

High level of professionalism, discretion and integrity

Client-centric mindset with a proactive, problem-solving attitude

General knowledge of investment products

Comfortable with technology and systems; proficiency in Microsoft Office required

Demonstrated ability to work independently and collaboratively within a team environment

Bachelor’s Degree or equivalent work experience

1-2 years of experience in client services

This position is based in an office environment with prolonged periods of sitting at a desk and working on a computer.

This position does not require travel.

Customer service focus – responds to customer service requests in a timely, professional, and enthusiastic manner; gives high priority to customer satisfaction.

Reliability – Consistently good in quality and performance; ability to be trusted and depended on in one’s job

Integrity – Upholding generally accepted social and ethical standards in job-related activities and behaviors.