Client Services Team Leader - Philippines, Remote

For over 10 years, Magic has connected top remote talent with fast-growing businesses – backed by Y Combinator and Sequoia Capital, with thousands of remote workers worldwide.

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This is a full-time, in-house leadership role at Magic, not a VA placement with a client. You're responsible for the EAs matched to our clients – developing them, and making sure the partnership on both sides holds up.

Leadership here doesn't look like a typical team-lead job. You're not accumulating direct reports – you're accountable for the whole relationship: the client on one side, the people delivering the work on the other. Part account owner, part coach, no fixed playbook. Your team doesn't follow you because of your title – they follow because you've built trust, and that's the only kind of authority that holds at 2am on a client call.

When your team delivers, clients renew. When clients renew, Magic grows.

Shift: Training runs overnight, Monday to Friday, for three straight weeks. Week 1 is MEA training, 8:30 PM to 5:30 AM PHT. Weeks 2 and 3 are Account Lead training, 10:00 PM to 7:00 AM PHT. After training, your production shift is assigned by business need: 6 PM to 3 AM, 12 AM to 9 AM, or 4 AM to 1 PM PHT.

Training standards: Full attendance is required throughout training, and you’ll need to meet the minimum training score.

Application + Pre-Qualifying Assessment → Interview with Talent Team (45 min) → 24-Hour Reflection Period → Final Interview with Operations Team → Background Check → Job Offer → 3-Week Training Program