Support Tech Analyst (EITSAB)

The successful candidate will have a strong foundation in IT support and a demonstrated ability to troubleshoot and resolve day-to-day technical issues in a fast-paced Help Desk environment. As a Level 1–2 Help Desk Technician with EnvisionIT, you will provide remote and occasional onsite support to multiple clients, including troubleshooting workstations, Microsoft 365 applications, printers, basic networking issues, and other business applications. Responsibilities will include responding to inbound support requests, documenting and managing tickets, configuring and deploying PCs, assisting with user account and access issues, and escalating more complex problems when appropriate. Candidates should have strong customer service and communication skills, a willingness to learn, and the ability to manage multiple support requests efficiently. Previous experience working for a Managed Service Provider (MSP) is preferred but not required.

• Microsoft Windows 10 and Windows 11 desktop support
• Microsoft Windows Server 2016, 2019, 2022, and 2025 support
• Microsoft Active Directory, Group Policy, DNS, and DHCP fundamentals
• Microsoft 365 administration and end-user support
• Microsoft Office desktop application support
• Basic network troubleshooting, including TCP/IP, DNS, DHCP, Wi-Fi, and VLANs
• Firewall and VPN troubleshooting; SonicWall experience is a plus
• Endpoint security, antivirus, and malware troubleshooting
• Experience using remote support and remote monitoring tools
• Basic virtualization knowledge, including Microsoft Hyper-V
• User account, permissions, printer, workstation, and peripheral troubleshooting
• VoIP support experience, including platforms such as FreePBX or similar systems, is a plus
• Experience working with ticketing or PSA systems in a Help Desk environment is preferred

Industry certifications such as CompTIA A+, Network+, Security+, Microsoft certifications, or CCNA are preferred but not required.

• 1–3 years of relevant IT support experience or equivalent hands-on technical experience
• Strong troubleshooting skills with a solid understanding of desktop, Microsoft 365, network, and basic server technologies
• Excellent customer service and interpersonal skills
• Ability to communicate technical information clearly to non-technical users
• Comfortable working in a fast-paced environment supporting multiple small to mid-sized business clients
• Ability to work independently while knowing when to escalate more complex issues
• Strong organizational skills with the ability to prioritize and manage multiple support requests
• Strong written and verbal communication skills
• A positive, professional attitude and willingness to learn new technologies
• Ability to lift and move IT equipment weighing up to 50 pounds
• A valid driver's license and willingness to travel locally to client locations as needed during the workday

• ConnectWise PSA
• Ninja RMM
• Axcient Backup and Business Continuity
• Cyber Security software solutions

At EnvisionIT Solutions, we are passionate about helping clients succeed through proactive Managed IT Services, advanced cybersecurity, and trusted strategic guidance. We have built a workplace culture centered on excellence, accountability, collaboration, and continuous improvement. Team members at EnvisionIT Solutions have the opportunity to grow their careers, expand their skills, and make a meaningful impact while working alongside a talented team dedicated to delivering exceptional client experience.

Albuquerque is a city rich in innovation, outdoor adventure, and cultural diversity. Ranked as one of the friendliest and most bikeable cities in the U.S., Albuquerque offers affordable living, a thriving professional community, and 300+ days of sunshine.

If you are excited to join a collaborative team, and develop your skills in a supportive environment, we encourage you to apply today!

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.