Senior Operations Systems Analyst (L2)

Bitdeer is a world-leading technology company for Bitcoin mining and AI cloud.

Bitdeer is committed to providing comprehensive Bitcoin mining solutions for its customers. Apart from designing industry-leading ASIC chips and manufacturing mining rigs, the Group handles complex processes involved in computing across the value chain. This includes equipment procurement, transport logistics, datacenter design and construction, equipment management, and network and facility operations. Bitdeer also offers advanced cloud capabilities to customers with a high demand for artificial intelligence.

Headquartered in Singapore, Bitdeer operates globally with a diversified 3 GW energy portfolio, and deploys Bitcoin mining and HPC datacenters in the United States, Bhutan, Norway, Canada, Malaysia, and Ethiopia.

The Senior Operations Systems Analyst (L2) is responsible for establishing, operating, and continuously improving technical operations and support processes for global data center environments. This role goes beyond monitoring and reporting. The ideal candidate will drive incident and problem management, perform root cause analysis, and build operational processes from the ground up to ensure system stability, reliability, and scalability across global operations.

• Own and drive L2/L3 incident management, including incident triage, coordination, escalation, and resolution.
• Lead problem management and root cause analysis (RCA) for recurring or critical incidents, ensuring preventive actions are implemented.
• Act as a key technical point of contact during major incidents affecting data center operations.

• Design, implement, and mature operational processes (incident, problem, change, maintenance) starting from minimal or zero baseline.
• Apply ITIL-aligned practices to improve operational stability, response time, and service quality.
• Identify operational gaps and proactively propose improvements to tooling, workflows, and documentation.

• Support the stability and performance of data center systems, mining equipment, and related infrastructure assets.
• Collaborate closely with engineering, infrastructure, QA, and on-site teams to resolve complex system-level issues.
• Ensure operational readiness for new deployments, changes, or expansions.

• Define and track key operational metrics (availability, incident trends, failure patterns).
• Produce clear and actionable operational reports for internal stakeholders and management.
• Use data to support decision-making, not just reporting.

• Support operational aspects of strategic projects such as data center deployment, system migration, or process rollout.
• Travel to operational sites when required to understand on-site workflows and improve remote support effectiveness.

• →A culture that values authenticity and diversity of thoughts and backgrounds;
• →An inclusive and respectable environment with open workspaces and exciting start-up spirit;
• →Fast-growing company with the chance to network with industrial pioneers and enthusiasts;
• →Ability to contribute directly and make an impact on the future of the digital asset industry;
• →Involvement in new projects, developing processes/systems;
• →Personal accountability, autonomy, fast growth, and learning opportunities;
• →Attractive welfare benefits and developmental opportunities such as training and mentoring.

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Bitdeer is committed to providing equal employment opportunities in accordance with country, state, and local laws. Bitdeer does not discriminate against employees or applicants based on conditions such as race, colour, gender identity and/or expression, sexual orientation, marital and/or parental status, religion, political opinion, nationality, ethnic background or social origin, social status, disability, age, indigenous status, and union.