Customer Service Specialist

We are seeking energetic Customer Service Specialists  to join our global team in Bangalore!

• →Maintain a high bar for client experience by setting an example through performance and work ethic 
• →Conduct video calls with customers to assist them with transactional activities such as KYC and user verification .
• →Provide personalized assistance and guidance to customers, ensuring their needs are met promptly and effectively.
• →Accurately manage customer information and transaction details within our systems.
• →Act as a critical line of defense to detect and escalate suspicious or unusual activity and prevent fraudulent activities by interfacing with customers directly.
• →Collaborate with other team members and departments to address complex customer issues and escalate when necessary.
• →Maintain a professional and courteous demeanor at all times, representing the company's values and brand image.
• →Continuously strive to improve customer service processes and procedures to enhance efficiency and customer satisfaction.
• →Stay updated on industry trends, product knowledge, and customer service best practices to provide informed assistance to customers

This role demands excellent communication skills, attention to detail, and a customer-centric approach. 

We are looking for teammates who share and practice our values: open communication, transparency, taking ownership, and a high level of craftsmanship.

• 3+ years of work experience in customer success or related role 
• Bachelor’s degree required
• Handling Video calls for International Client Base is a must
• Previous experience in customer service (mainly calls) 
• Excellent communication skills, both verbal and written, with proficiency in conducting video calls.
• Strong interpersonal skills with the ability to build rapport and resolve customer concerns effectively.
• Detail-oriented with a focus on accuracy in  transaction processing.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in using computer systems, software applications, and video call platforms.
• Flexibility to work varying shifts, including evenings, weekends, and holidays as needed.
• A knowledge on Salesforce ticketing flow would be good to have. 

• This role requires working onsite five days a week at the Bangalore office.

• The working schedule is not fixed and the role will require working in rotational shifts based on business needs.