BlackSky2mo ago

Senior Customer Success Manager

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Customer Success ManagerCustomer SuccessCustomer

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Quick Summary

Overview

Senior Customer Success Manager

Key Responsibilities

Become an expert in all of BlackSky’s products and services and be able to discuss product value propositions. Confidently wield a cutting-edge image acquisition and analytics suite, aid in user education and best practices.

Requirements Summary

Bachelor’s degree in a relevant field. At least six (6) years of experience in one or more of the following roles: Customer Success, Account Management, Customer Support.

Technical Tools

salesforcecustomer-successcustomer-support

Responsibilities

~1 min read

→Become an expert in all of BlackSky’s products and services and be able to discuss product value propositions.
→Confidently wield a cutting-edge image acquisition and analytics suite, aid in user education and best practices.
→Be the front-line contact for customer support inquiries (conduct business by e-mail and phone). Prioritize and drive resolution for escalated customer issues.
→Collaborate cross functionally with multiple internal teams to facilitate quick resolution to customer inquiries.
→Oversee customer order progress, cancellation, deliveries etc.
→Advocate for the customer by sharing their feedback and use cases with Product and Engineering, and the rest of the CSM team
→Identify and report key metrics to internal and external stakeholders with an eye on developing additional value-identifying metrics.
→Have a firm understanding of customer use cases and how to encourage product adoption and budget consumption within the framework of those use cases.
→Onboard and train enterprise customers and their user base.
→Other job-related duties as assigned.

Requirements

~1 min read

Bachelor’s degree in a relevant field.
At least six (6) years of experience in one or more of the following roles: Customer Success, Account Management, Customer Support.
Excellent written and executive communication skills; must be fluent in English.
Demonstrated capability to quickly assimilate use of various software applications.
Flexibility to quickly adapt to evolving processes, technology and applications.
The ability to thrive working independently and collaborating with a positive attitude.
Ability to translate customer mission needs into product or service requirements, including communicating priorities, risks, and delivery timelines.
Proven record of partnering with teams across the organization and influencing to achieve business results.

Endless appetite for new knowledge, with the ability to quickly develop expertise and solve difficult problems in unfamiliar domains.
Proficiency with Arabic.
Proficiency with Salesforce.
GIS or related background.
Like working in space!
Experience supporting high-growth, technology-driven organizations.
Ability to operate independently in a fast-moving, ambiguous environment while managing multiple high-value customers.

Location & Eligibility

Where is the job

Singapore

On-site within the country

Who can apply

Listed under

Singapore

Listing Details

Posted: March 20, 2026
First seen: April 3, 2026
Last seen: June 8, 2026

Posting Health

Days active: 65
Repost count: 0
Trust Level: 31%
Scored at: June 8, 2026

Signal breakdown

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Apply for this position

BlackSky

greenhouse

BlackSky Spectra®: The most advanced real-time intelligence platform National security and economic interests require the ability to see, understand and anticipate change.

Employees

350

Founded

2013

Domain

Jobs

External application · ~5 min on BlackSky's site

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