People Associate | UK

At Blank Street, we're building the defining food and beverage brand of our generation.

We believe the little moments that shape your day are often the most important ones, and they deserve to be special. Over the last five years, we've been crafting a unique menu, designing distinctive spaces, and building a hospitality experience around one vision: turning everyday moments like your morning coffee or afternoon matcha into a daily luxury.

It all starts with our people and their commitment to make magic happen each and every day.

Sound like you? Keep reading.

The UK People Associate is a trusted partner to our Operations Team, helping drive a high-performing, people-first culture during a period of growth at Blank Street. This role supports stores across the UK market, partnering closely with Assistant General Managers and General Managers to strengthen teams, elevate performance, and support the employee experience.

This role blends strategic partnership with hands-on execution and is ideal for someone who thrives in fast-paced environments, builds strong relationships quickly, and operates with sound judgment and professionalism. You’ll partner with field leaders on employee relations, performance management, coaching, engagement, and talent development while proactively identifying trends and opportunities across the business. This role is based in-person out of our London office, reports to the UK People Business Partner. There will be occasional travel to other regions expected as part of this.

• Provide first-line support on employee relations cases, including attendance, absence, performance, conduct, and wellbeing, escalating more complex issues where appropriate.
• Ensure policies, procedures, and employment practices are applied consistently and in line with UK employment legislation and company standards.
• Maintain accurate case records and support managers with documentation, investigations, and compliance reporting.

• Act as a trusted first point of contact for people queries, coaching managers on day-to-day people matters and best practice.
• Support managers to build high-performing, engaged teams through effective people conversations, feedback, and performance management.
• Partner with operational leaders to ensure people decisions align with company values and business objectives.

• Contribute to the delivery of People initiatives across areas
• Coordinate project activities, communications, and stakeholder updates to ensure successful implementation across the business
• Gather feedback and insights from the field to help evaluate the impact of People programmes and recommend improvements.

• Analyse people data and feedback to identify emerging trends across stores, including attrition, absence, engagement, and ER themes.
• Share insights and recommendations with the People team to support proactive decision-making and continuous improvement.
• Build strong relationships with managers to understand operational challenges and ensure the voice of the field informs People priorities.

• A trusted Partner to Operations teams who builds effective relationships with managers and colleagues while providing credible HR support.
• Someone who is wanting to upskill in a fast paced environment their HR knowledge and skills
• An engaging communicator who is able to flex their communication depending on the stakeholder and environment
• An entrepreneurial mind- you love taking part in the design and delivery of new innovations which push the business forward
• You have a love for people, and a desire to learn and get hands on in a fast paced environment
• Highly organised and agile with the ability to prioritise independently