Customer Service Representative: Mon–Fri (8:30 AM–4:30 PM ET)

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Customer SupportCustomer Service Representative

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Overview

Bloom is a full-service workplace design consultancy, proudly supporting Poppy & Peonies in their search for a Customer Experience Representative to join their dynamic team. As Talent Advisors,

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Customer SupportCustomer Service Representative

Bloom is a full-service workplace design consultancy, proudly supporting Poppy & Peonies in their search for a Customer Experience Representative to join their dynamic team. As Talent Advisors, we serve as the bridge between our Bloom Partner and you throughout the recruitment process. At Bloom, we don’t rely on automated tools to sift through applications—every resume is carefully reviewed by a real person to ensure a fair and consistent interview process. If selected, you’ll join Poppy & Peonies directly as a valued member of their team. We’re excited to consider your application! Please note that applications will be accepted throughout the holiday season. Thank you for your patience and interest in this opportunity!

Hi, I’m Stephanie, the Operations Manager at Poppy & Peonies, a fun, energetic brand built on the belief that style and function should go hand in hand. We’re passionate about creating practical pieces that make life a little easier and help lighten the load, literally.

My journey at Poppy & Peonies has been such an exciting one. I started seven years ago packing orders in our small office, and today I have the privilege of managing an incredible team that has helped us grow into new product categories and build exciting collaborations with influencers and brands we admire.

At Poppy & Peonies, we also believe deeply in our responsibility to care for the environment. We are committed to protecting the health of our planet and the wellbeing of the animals that live on it. All of our bags are made from high-quality vegan leather, and our full product line is vegan, cruelty-free, and PETA-approved. We ship our products plastic-free and use a mix of recycled, compostable, and biodegradable materials to help reduce shipping waste. We are always looking for thoughtful new ways to make our products and supply chain more sustainable and to lessen our overall carbon footprint.

We are looking for a Customer Experience Representative to join our growing team.

As our Customer Experience Representative, you will be the first point of contact for our Poppy & Peonies customers, ensuring they have a positive and memorable experience with our brand. You will be responsible for answering inquiries, resolving issues, and providing support through various channels, from our emails to our live chat platform. This role is crucial in maintaining the high standards of customer service that we strive for.

This is a full-time opportunity with a working schedule from Monday to Friday from 8:30am to 4:30pm EST.

Serving as customers' primary point of contact, ensuring all interactions are handled with care and professionalism.

Responding to all customer inquiries via live chat (Todio), email, and other communication channels.

Providing accurate information about our products, policies, and services.

Addressing customer concerns, resolving issues, and ensuring that our customers feel satisfied and valued.

Troubleshoot our customers' orders via Shopify, Click Ship, and Loop.

Collaborating closely with internal team members to ensure consistency and to address any escalated issues or special requests.

Sharing insights and feedback with the internal team to continuously improve our customer experience.

You have experience in a customer service or customer facing role within a DTC or e-commerce customer service environment.

You have strong communication skills and can resolve or de-escalate challenging customer issues.

You have familiarity with live chat platforms and customer service software. We use Tidio (live chat) for our live chat.

You have familiarity with e-commerce tools such as Shopify, Click Ship, and Loop.
You’re a collaborative team player who can brainstorm with others.

You’re flexible and can adapt to changing priorities on the go.

You have a natural ability to remain patient, positive, and professional in all customer interactions.

Don’t sweat it if you don’t have everything listed above. We believe in growth and curiosity. If you have some of these qualities and are excited about this opportunity, then we want to hear from you!

Video screen with Niamh, Talent Advisor from Bloom
Video interview with Stephanie, VP Operations & Erica, HR Advisor
Take Home Assignment
Final video interview with Stephanie and Zeveren, Customer Experience Representative
Reference checks
Offer

We’re a fully remote team spread across North America, which means you can work from wherever you do your best thinking, problem-solving, and customer-obsessing. While this role is fully remote, there may be opportunities for domestic or international travel for team get-togethers, special events, and the occasional chance to connect in person.