Customer Support Specialist

WifiRemotemid

Customer Support SpecialistCustomer

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Quick Summary

Overview

Customer Support Specialist Location: Remote in St. Petersburg, FL or Atlanta, GA A fast-growing technology organization is expanding its client support function and looking for a polished, solutions-oriented Customer Support Specialist to help deliver an outstanding customer experience.

Key Responsibilities

Serve as the first point of contact for customers, guiding issue intake, triage, and resolution across a growing software environment Coordinate with product, delivery, and technical teams to route incidents, track follow-through, and keep…

Requirements Summary

Experience in customer support, application support, technical support, or SaaS operations within a fast-moving business environment Strong communication and relationship management skills, with the ability to de-escalate concerns and build trust…

Technical Tools

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Responsibilities

~1 min read

→Serve as the first point of contact for customers, guiding issue intake, triage, and resolution across a growing software environment
→Coordinate with product, delivery, and technical teams to route incidents, track follow-through, and keep stakeholders informed
→Troubleshoot user-reported issues related to workflows, configuration, data quality, and system behavior in a cloud-based application environment
→Monitor support requests against service expectations, helping prioritize issues and escalate time-sensitive matters appropriately
→Document recurring issues, create knowledge articles, and recommend process improvements that strengthen response times and customer satisfaction
→Communicate with empathy and clarity, especially during escalations, while setting expectations and maintaining confidence throughout the support lifecycle
→Contribute to the development of scalable support processes as the organization continues to grow its customer-facing operations
→Support minor application updates, testing efforts, or administrative changes when needed to help maintain platform stability

Experience in customer support, application support, technical support, or SaaS operations within a fast-moving business environment
Strong communication and relationship management skills, with the ability to de-escalate concerns and build trust with users
Comfort learning new platforms quickly and working across technical and non-technical teams without extensive oversight
Strong problem-solving skills and a practical, organized approach to issue management
Ability to balance multiple priorities while maintaining attention to detail and follow-through
Exposure to ticketing systems, SLAs, workflow tools, or low-code enterprise applications is strongly preferred
Experience supporting business applications, digital workflows, or enterprise software environments is a plus
A self-starter mindset, with the professionalism and ownership needed to thrive in a lean, growth-oriented team

What We Offer

~1 min read

✓Join a business in growth mode where support is a high-visibility function

✓Work remotely while staying connected to a collaborative and evolving team

✓Play a meaningful role in shaping customer experience and support best practices

✓Gain exposure to cross-functional teams and a broad range of client-facing operational challenges

Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at bit.ly/46Gs4yS