Service Coordinator - HVAC

Join a rapidly growing, confidential mechanical-services provider that keeps Southern California’s commercial and healthcare facilities comfortable year-round. As the pivotal link between customers, field technicians, and leadership, you will orchestrate the daily flow of service work, streamline back-office processes, and help deliver a five-star client experience. Your efforts will fuel company growth while opening doors to future career paths in project management, operations, or inside sales.

• Competitive hourly pay, overtime potential, and annual performance bonuses.
• Comprehensive benefits: medical, dental, vision, 401(k) match, paid holidays, and generous PTO.
• Career roadmap with opportunities to advance into project management, operations, or sales.
• Tight-knit team culture that celebrates wins, invests in training, and values work-life balance.

• Own the daily service calendar: prioritize new requests, dispatch HVAC technicians, and adjust routes for maximum efficiency and customer satisfaction.
• Serve as the first point of contact for client calls and emails, capturing job details and setting clear expectations.
• Generate and track purchase orders, verify part costs, and ensure accurate job costing in the service software.
• Create and update work orders, maintain real-time status tags, and keep all stakeholders aligned.
• Collect site photos, checklists, and technician notes; assemble professional invoice packets, and email invoices within service-level agreements.
• Reconcile vendor invoices, packing slips, and delivery receipts in partnership with Accounts Payable.
• Maintain the preventive-maintenance schedule: order filters and consumables mid-month and prepare binders for upcoming visits.
• Keep leadership informed of schedule changes, material delays, or customer escalations and recommend solutions.
• Pitch in on projects such as new-hire onboarding, swag inventory, or process documentation.
• Promote a culture of safety, continuous improvement, and outstanding customer care.

• Three or more years in an HVAC, facilities, or construction service office; dispatch or coordination experience preferred.
• Hands-on experience with field-service or ERP software (ServiceTrade, Jonas, FieldEdge, or similar) plus solid MS Office or Google Workspace skills.
• Ability to juggle multiple priorities calmly and stay organized in a fast-paced environment.
• Working knowledge of purchase orders, receiving, invoicing, and basic job costing.
• Clear, confident written and verbal communication and a customer-first mindset.
• Valid driver’s license and availability to work on-site Monday through Friday, 7:30 a.m. to 4:30 p.m.

Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at bit.ly/46Gs4yS