Front Office Manager-Long Island, New York

Location: Long Island, New York
Reports To: General Manager

We are seeking a dynamic and service-driven Front Office Manager to lead daily front desk operations at our growing portfolio of hotels in the Long Island market. This role is ideal for a hospitality professional who thrives in a fast-paced environment, is passionate about guest experience, and is eager to grow within a multi-property organization.

The Front Office Manager is responsible for ensuring exceptional guest service, driving operational efficiency, managing team performance, and supporting revenue and labor optimization initiatives.

• Oversee all front office operations including Front Desk, PBX, Guest Services, and Night Audit

• Ensure a seamless guest experience from check-in through departure

• Handle guest concerns and escalations with professionalism and urgency

• Maintain brand standards and service excellence at all times

• Recruit, train, coach, and develop front office associates

• Create schedules aligned with occupancy, productivity targets, and labor budgets

• Foster a positive, accountable, and guest-focused team culture

• Conduct performance evaluations and ongoing coaching

• Monitor labor productivity (hours per occupied room, coverage models, etc.)

• Support revenue strategies by managing room inventory, upselling, and rate integrity

• Review daily reports (ADR, occupancy, RevPAR, payroll) and take corrective actions

• Ensure accurate cash handling and audit compliance

• Ensure compliance with company policies, SOPs, and local/state labor laws

• Maintain accurate payroll records, timekeeping, and attendance tracking

• Utilize PMS systems (e.g., Opera, OnQ, or similar) and ADP/timekeeping systems effectively

• Partner with Housekeeping and Maintenance to ensure room readiness and guest satisfaction

• Collaborate with Sales and Revenue teams to support group arrivals and forecasting

• Assist the General Manager in operational initiatives and special projects

• 3+ years of front office or hotel operations experience (supervisory or management preferred)

• Strong leadership and team development skills

• Solid understanding of hotel KPIs (Occupancy, ADR, RevPAR, Labor %)

• Experience with PMS systems (Opera preferred) and timekeeping/payroll systems

• Excellent communication, problem-solving, and organizational skills

• Flexibility to work evenings, weekends, and holidays as needed

• Experience in branded hotels (Marriott, Hilton, Hyatt, etc.)

• Multi-property or high-volume hotel experience

• Bilingual skills a plus

• Opportunity to grow within a rapidly expanding hospitality organization

• Exposure to multi-property operations and regional leadership

• Career path to Assistant General Manager and General Manager roles

• Participation in leadership development and training programs