SaaS Implementation Consultant

Binocs is our cutting-edge SaaS solution designed to help laboratories and cell & gene therapy teams optimize their scheduling, planning, and resource management. Trusted by leading pharmaceutical and life sciences companies, Binocs empowers teams to improve delivery performance, anticipate bottlenecks, and make data-driven decisions through AI-driven scheduling, scenario planning, and actionable analytics.
As a SaaS Implementation Consultant, you will act as both a project leader and an expert advisor, guiding customers through the entire implementation lifecycle of Binocs. Your mission will be to tailor and deliver robust Binocs configurations that seamlessly integrate into the customer’s business environment, ensuring measurable impact and long-term success.

In this role, you will:

Achieve Binocs Expert Certification: Complete the Binocs Expert Certification Track within your first 6 weeks, equipping you to deliver confident, expert-level guidance to customers during implementations.

Deliver Your First End-to-End Implementation: Lead your first full implementation project, including workshops, configuration, and project management. Successfully transition the customer from their current way of working to an optimized Binocs-enabled process.

Guide Customers to Operational Excellence: Enable customers to unlock the full potential of Binocs’ features, such as AI-enhanced scheduling, workload leveling, and dynamic forecasting, by tailoring configurations to their specific needs.

Facilitate Seamless Integrations: Support customers in integrating Binocs with their existing systems (LIMS, ERP, QMS, etc.), ensuring a smooth data flow and full alignment with their workflows.

Build Strong Customer Relationships: Establish yourself as a trusted advisor by collaborating with key stakeholders to understand their needs, anticipate challenges, and deliver measurable outcomes such as reduced turnaround times or optimized resource allocation.

Lead Multiple Projects Simultaneously: Manage up to two active implementation projects at any given time, balancing competing priorities and delivering high-quality results within defined timelines.

Develop Repeatable Best Practices: Contribute to the continuous improvement of Binocs’ implementation methodology by capturing lessons learned, refining processes, and creating tools that streamline future projects.

Drive Customer Success Post-Implementation: Partner with the Customer Success team to ensure a smooth handoff, tracking early adoption metrics and addressing any post-implementation challenges to maximize value realization for customers.

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