Desktop Support Engineer L1 - Hybrid Orlando Florida

This You must currently reside in the Orlando FL Area as this role will potentially require you to be onsite 1-2 days a week........ The schedule for this role is as follows: Tuesday - Saturday 12PM to 9PM and that includes holidays that fall during this schedule.

Onsite Desktop Support Technician provides support to customer’s End Users both in person, over the phone, and through ServiceNow Ticketing system.  Technician is responsible for problem determination, problem/incident recording, and problem resolution for clients of Blue Mantis.

 

Onsite Desktop Support Technicians typically work on-location within a Blue Mantis client’s facilities.  The technician will receive ticket escalations, direct end-user escalations, as well as participate, as instructed, as part of the Help Desk call queue.