Warranty Administrator

Bobcat of the Rockies is a full-service Bobcat dealership. We sell and rent new and used Bobcat compact equipment. Our dealerships also provides parts, in-house service, and field service, with the addition of construction and building materials. With eleven strategically positioned locations across the front range, we are continuously evolving to meet the diverse needs of our valued customers. We take immense pride in setting the bar high and exceeding expectations at every opportunity. Visit www.bobcatoftherockies.com and get to know who we are.

• →Process all claims in a timely manner following RO submission date
• →Handle and resolve all claim corrections and charge-backs
• →Establish and maintain relationships with the manufacturer's designated warranty representatives
• →Review every warranty repair order written for proper completion, accuracy, and legibility according to the policies and procedures
• →Analyze problems, identify trends, and develop strategies for maximizing claim process
• →Check each repair order against the unit service history to avoid duplicate claims
• →Provide a weekly report to the service manager regarding claim status
• →Report any fraudulent manipulation of warranty claims
• →Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offs
• →Assist service consultants in closing all open warranty RO's
• →Assist service consultants and technicians with any warranty questions
• →Assist with special projects, audits, and reports as requested
• →Review and manage all aging schedules and reports
• →Understand and comply with federal, state, and local regulations, such as safety requirements, hazardous waste disposal, OSHA right-to-know, etc.
• →Attend warranty training courses as needed
• →Always operate in and maintain a safe work environment; obey safety rules and wear required safety PPE.
• →Additional duties as assigned.

• Positive outlook and excellent communication, both verbally and in writing
• High school diploma or equivalent required
• Strong organizational and communication skills
• Excel in a high volume fast paced environment
• Good computer and systems knowledge
• Creative problem solver
• Two years of experience in a compact equipment service department a plus, but not required
• General knowledge of diesel and hydraulic parts and mechanical operations preferred
• Strong research skills, ability to obtain information with minimal guidance.
• Must be able to pass a drug screen

• Occasionally lifting/carrying up to 10 pounds or pushing/puling small objects
• Sits most of the time
• Infrequent to occasional walking or standing
• Physically able to operate a variety of automated office machines which include a computer, printer, facsimile machine, copy machine, calculator, telephone, scanners etc. on repetitive basis.