Wireless Field Engineer

Boingo Wireless is looking for a highly energetic and customer focused Wireless Network Engineer with comprehensive knowledge of IP-based network systems, including Ethernet and Wi-Fi.  This is a hands-on role requiring technical savvy and experience working independently as the on-site field service technician, troubleshooter and customer interface.  As our Field Engineer, you’ll take charge of supporting networks used by thousands of travelers, concertgoers, and sports fans each day.  You should be confident, have a strong work ethic, and have the skills and requirement listed below.  Boingo maintains high-uptime SLA’s.

This role supports wireless networks in Chicago, and throughout the Midwest, including O’Hare and Midway International Airports, Detroit Metropolitan Airport (DTW), the Donald E. Stephens Convention Center, and the Allstate Arena in Rosemont, among others.

• →Installing and maintaining new internet systems
• →Installing public internet circuits (fiber, T1, fixed wireless)
• →Utilizing various distributions methods (Ethernet, xDSL, CMTS, Wi-Fi)
• →Additional responsibilities as assigned, such as dealing with Tier 3 customer escalations (visiting end-user customers to solve network access and speed problems)
• →Network monitoring and incident response
• →Outstanding troubleshooting and problem-solving skills are a must.
• →Ability to install and configure switches, wireless controllers
• →Work well on a team and independently.
• →Proven ability to manage, coordinate and prioritize work tasks to ensure timely and quality work
• →Effectively work independently on projects/tasks
• →Perform analysis and diagnosis of complex networking problems
• →Work directly with customers on network access and network speed problems as Tier 2 customer support

• CCNA Certification preferred
• Experience with Wi-Fi access point and wireless controller configurations, preferably with Ruckus and Cisco equipment.
• Needs to possess a functional understanding of various central office network elements
• Must be able to gather and organize data, then make logical decisions based on that data and implement a solution.
• Proficiency with Microsoft Office & Visio
• Proficiency with Windows, Mac, and various handheld OS wireless network settings (to troubleshoot with customers)
• Proficiency with switch configurations, including VLANs, trunking vs. access and other port settings
• A working understanding of DHCP and DNS
• IP addressing and subnetting
• Must meet physical requirements of the role which include gaining access to and working on building rooftops installing microwave equipment and able to carry 70+ lb. if needed.
• Position will participate in on-call rotation to provide 24-hour support
• Willing & able to travel within a region

• Knowledge of Wireless technology, including 802.11 b/g/n and point-to-point radio
• Knowledge and/or experience with microwave radios (Ruckus, Siklu, Ubiquity), Cisco switching, routing and wireless equipment
• Experience with installation and maintenance of outdoor fixed wireless systems, including microwave, millimeter wave and unlicensed 5.8 GHz radios
• CentOS Linux a plus, including DNS, DHCP, Radius, Apache, and NTP
• Strong oral and written communication skills, highly detail oriented, goal oriented, and a strong desire to make a difference!

Boingo Wireless simplifies complex wireless challenges to connect people, business and things. Our vast footprint of Wi-Fi and cellular networks reaches more than a billion consumers annually. From airports and stadiums to military bases, Boingo helps folks stay connected to the people and things they love. 

Our team is creative, collaborative, and on the leading edge of technology. There is no doubt the “secret sauce” to Boingo’s success is our incredible team and culture. We take pride in having fun and building awesome products. There’s also an incredible benefits package including health, dental, vision, 401(k) match, unlimited vacation, paid parental leave, and more! It’s no wonder we’ve been named among the Best Places to Work multiple times! 

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, disability or veteran status.   

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