Customer Operations Specialist (Finnish language required)

Estonia·Tallinnmid

OperationsCustomer Operations Specialist

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Requirements Summary

Proven experience in customer support, including handling live phone calls — experience in the financial se

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OperationsCustomer Operations Specialist

At Bondora, our mission is simple: to make finance easy, transparent, and accessible for everyone.

Founded in 2008, we’ve helped more than 700,000 customers across Europe borrow and invest effortlessly through our trusted digital products.

As a rapidly growing financial technology company, we’re reaching new heights with a bold vision. We’re set to acquire a banking license, unlocking a world of possibilities for our customers. This transition will allow us to expand our lending across more EU countries and broaden our product suite to deliver even more value.

Join us on this journey and let’s build the future of finance together!

As the Customer Operations Specialist, you'll play a key role in ensuring borrowers receive timely, accurate support while safeguarding service quality and compliance. Collaboration is crucial, as you'll work closely with product, compliance/AML, and collections teams to maintain strong customer satisfaction and optimize support processes for peak performance. This position requires a combination of customer communication, process improvement, and risk-awareness, making it an exciting and impactful opportunity to enhance our organization's customer experience.

Requirements

~1 min read

Meet Ariba Zaidi, our Recruiter: Your first interview with Ariba will give you the chance to share your experiences and aspirations.
Meet with Kerli Pahhova, our hiring manager: You can explore more about the role and ask questions about how you can make impact
Put your skills to the test: Tackle a home task related to customer operations skills and finnish language skills
Collaborate with Kerli, to review your take home task submission: Go over your submission with the Hiring Manager and share your perspective
Complete our assessments: Our personality and logic assessments will help us understand your strengths
Business Interview - Kim Ahola: Engage with our Country Manager for Finland to cover remaining topics
Final Interview - Daniel James Wright: Meet our Head of Customer Operations
Bar-raiser Interview - Meet Ivo Popp: An independent evaluation step and the last one
The celebration begins: If the stars align, receive an offer to join the Bondora team!